repeated dropout of internet connection in Compton
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repeated dropout of internet connection in Compton
31-01-2016 3:08 PM
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Plusnet support is so diffciult to navigate so I'm here to try to find out more on the problem.
I've noticed my normal 6M-ish speed is now 13M-ish so I'm wondering if an upgrade has been carried out and hasn't been done right. I live in Compton, Newbury so anyone else local found the same thing? Bit of a longshot I know.
Re: repeated dropout of internet connection in Compton
31-01-2016 3:12 PM
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Re: repeated dropout of internet connection in Compton
31-01-2016 3:36 PM
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http://www.telephone-exchange.co.uk/Compton-Berkshire-THCMN.html
to suggest anything has changed
Put your phone number in the box top right and see what it comes up with.
13Mbps is not possible on the services it states are available?
Can you post the stats off your router ( what model is it) and also the speed at Plusnet see link below - login required- do not post your phone number.
Re: repeated dropout of internet connection in Compton
31-01-2016 4:21 PM
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Solving either problem can be down to very different causes .
If you are not sure then please say so and someone will guide you to where to begin!
Re: repeated dropout of internet connection in Compton
31-01-2016 4:27 PM
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Quote from: cedlor 13Mbps is not possible on the services it states are available?
The Compton (THCMN) exchange was upgraded to ADSL2+ in December 2015. It's almost as if BTWholesale have been publishing a list of exchange upgrades on their website every month, but nobody cares about ADSL any more, since it's not superfast.
Re: repeated dropout of internet connection in Compton
01-02-2016 8:39 AM
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Wifi is fine, internet losses connection.
Quote from: gpsmout By "drop out," do you mean your wifi signal is failing or do you mean the router is loosing the broadband connection?
Solving either problem can be down to very different causes .
If you are not sure then please say so and someone will guide you to where to begin!
Re: repeated dropout of internet connection in Compton
01-02-2016 8:42 AM
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I read the website to mean that upto 17M was available. We have previously only ever seen upto about 6M on the Plustnet directed broadband speed checker.
Quote from: cedlor Nothing here
http://www.telephone-exchange.co.uk/Compton-Berkshire-THCMN.html
to suggest anything has changed
Put your phone number in the box top right and see what it comes up with.
13Mbps is not possible on the services it states are available?
Can you post the stats off your router ( what model is it) and also the speed at Plusnet see link below - login required- do not post your phone number.
Re: repeated dropout of internet connection in Compton
01-02-2016 9:53 AM
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That is only IF the exchange can provide that 17Mb service - adsl2+
Even then 17Mb only be likely for those people who live within 500 meters of the exchange and have a near perfect cable.
The further you are from the exchange the slower the speed you will get and could be even slower if you have a poor cable..
Up until December the maximum available from your exchange was 8mbps but it is now 17mbps.
If you are now getting 13mbps you have automatically been changed over.
There may be a period of 10 days for it to settle down and if the quality of your line is not great then the higher speeds
may make it unstable causing the drop outs. Over the 10 days the system should balance out the speed to the stability
and you should end up with something fatser than 8mbps- I would just give it time - keep your router on all the time
and keep doing speed tests at BTW speedtest and compare the speed with the speed when you follow my link (log on required)
Re: repeated dropout of internet connection in Compton
01-02-2016 10:33 AM
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Sounds like they could do with leaving things alone.
Must admit I'd rather it was reliable rather then unreliable and faster.
mav:quote
Re: repeated dropout of internet connection in Compton
01-02-2016 12:04 PM
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There are a few things we can maybe suggest if it doesnt settle down so please update.
Re: repeated dropout of internet connection in Compton
01-02-2016 12:14 PM
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mav:quote
Re: repeated dropout of internet connection in Compton
03-02-2016 2:08 PM
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Is there any noise on your phone line at all? Pick up the handset and dial 17070, if there is any noise, crackling, hissing etc this needs reporting to your phone provider and should be looked at before any broadband issue.
Re: repeated dropout of internet connection in Compton
03-02-2016 6:14 PM
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I know because it's take me nearly an hour to logon to try to send this reply.
Called that number and the silence test seemed pretty quiet to me.
Re: repeated dropout of internet connection in Compton
04-02-2016 12:46 PM
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Personnally I think BT updated the equipment in the local exchange increased the speed but somehow dropping reliability of connection and instead of Plusnet sorting it out I have to try to convince BT there's a problem myself. I bet they come back with "contact you ISP".
Plusnet have a serious support problem, if I end up having to deal with BT myself I really will have to reconsider my contract with Plusnet and I've been a customer for something like 17 years.
Re: repeated dropout of internet connection in Compton
04-02-2016 12:50 PM
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