remove max premium
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- Re: remove max premium
remove max premium
28-11-2012 8:34 AM
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Re: remove max premium
28-11-2012 10:56 AM
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I can see the ticket and everything's correct - a regrade order has been placed to move you to IPStream Max as stated there, and that should complete tomorrow for you.
Re: remove max premium
28-11-2012 5:37 PM
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Edit: I only asked for the max premium to be taken off as the double upload gives me host in online games and i'm a bad host!
Re: remove max premium
28-11-2012 11:37 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: remove max premium
29-11-2012 10:38 AM
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Re: remove max premium
29-11-2012 12:30 PM
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Can you run a speed test with a wired connection at http://speedtester.bt.com and let me know the results.
Re: remove max premium
29-11-2012 5:15 PM
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Re: remove max premium
29-11-2012 5:30 PM
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It's likely that once the modify order was complete and your product changed from Max Premium to Max that the IP profile had defaulted to 2Mbps. When changes of this nature are made to a line the IP profile will default to 2Mbps for a short period of time. Usually within 24 hours the profile will return to normal which appears to have happened successfully in this case.
Re: remove max premium
29-11-2012 11:17 PM
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Quote from: HaydnExport Hi. I have tried to raise a ticket to remove max premium, not sure if I did it right. Can one of the support team check and remove it for me please?
Please could you tell me which category you raised the ticket in?
thanks in advance
Re: remove max premium
30-11-2012 11:34 AM
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I've replied to your thread http://community.plus.net/forum/index.php/topic,107882.0.html
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