I have been a PlusNet customer using the Unlimited package for several years. There have been the odd occasions when the broadband drops off. Sometimes I can cure this by re-setting the router (TP-link) but recently it is happening on a regular basis very often around the 1800hrs time. (The TP-link router is the third router I have tried to resolve this problem.) I have been keeping a redord of some of these outages over the past few days - 16th April 1800-1845 - 17th April No outages - 18th April 1745-1845 - 19th 1815 - 2120 - 21st 1400- about 1530 - today 0847- 0915.
We have been unable to use Netflix or Amazon Prime Video as the connection often drops halfway through the film. I appreciate that 1800hrs can be a "spike" time in broadband usage but it does not account for all the disconnections. Speaking with my local computer engineer he tells me that four of my neighbours - in about a 200 metre radius - are experiencing the same problem. They all use different broadband providers - EE, Sky, BT and, my own, PlusNet. They are continually fobbed off by saying that the problem lies with their home set-up as they have tested the BT lines and no fault has shown up. I'm sorry but I don't believe this. These neighbours have asked me to act on their behalf as Plusnet is part of BT. Please don't fb us off again.
A couple of years ago our immediate neighbour had repeated problems with her telephone. BT insisted that it was an internal fault until she got angry and insisted on a personal visit by an Open Reach engineer who found a russted hoe in the metal box at the top of the telegrapg pole and a poll of water in the bottom - and all this in spite of the BT computer saying that there was no outside fault.
Since Pkusnet is an offshoot of BT I consider it is your respnsibility to rectify this problem. An Open Reach engineer is seen at least four times a week working on the green junction box in the village while 18 months ago the actual excahnge onlt 200 metres from our house in [Removed] was apparently converted to fibre but none of us in the cimmunity have seen any apparent benefit.
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Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
