redridinghood - Speed Problem
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- Re: redridinghood - Speed Problem
redridinghood - Speed Problem
08-02-2014 12:03 PM
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already raised a ticket through fault finding and no one has got back to me from plusnet and that was last week.so will try here now
iv had copper wire internet for 1 year and had a couple of problems which have been sorted out.but now the internet is like watching paint dry slow is not even the word for it.
in 1 month I have gone from 10000kbps download and 1000kbps upload to 6000kbps download to 889kbps upload. trying use my xbox is is like hitting you head against wall every time I turn xbox on the router decides it wonts to reset itself or i keep on getting signed out off xboxlive alot .my contract is soon to run out with plusnet this month so I would like plust to have a look or I am going else where thanks
adie:green split from another topic for better visibility. ]
Re: redridinghood - Speed Problem
10-02-2014 10:29 AM
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Quote the router decides it wonts to reset itself
Tell me more about what happens when you notice this, i.e do the lights go out, i.e what's making you thing it's resetting? I ask as other than that it sounds like the broadband is disconnecting frequently.
Re: redridinghood - Speed Problem
10-02-2014 11:06 AM
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Which router are you using? If a TG (as supplied by PN) do you see any red or orange lights?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: redridinghood - Speed Problem
10-02-2014 12:04 PM
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dick:red All caps edited as per Forum Rule.
Re: redridinghood - Speed Problem
10-02-2014 4:35 PM
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dick:quote
Re: redridinghood - Speed Problem
10-02-2014 4:40 PM
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What you've described there sound more like a symptom of the connection dropping out than an issue with the router itself, the connection logs we see would add weight to that too:
<img src="http://community.plus.net/visualradius/generated/image13920503063470.png"/>
So I'd advise raising a fault over at http://faults.plus.net
Adam
Re: redridinghood - Speed Problem
10-02-2014 4:47 PM
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Re: redridinghood - Speed Problem
10-02-2014 5:08 PM
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Quote did that last Monday
I've just checked your account and there's no fault tickets showing in the recent history. Can you reply with the ticket ID so I can make sure I'm looking at the right account?
Re: redridinghood - Speed Problem
10-02-2014 5:42 PM
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Re: redridinghood - Speed Problem
10-02-2014 7:44 PM
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Re: redridinghood - Speed Problem
10-02-2014 7:50 PM
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Troubleshooting
Thanks, you've given us all the information we need to investigate your problem
A Ticket has been raised to our Faults Team with these details. We'll contact you as soon as we have more information and let you know what happens next.
In the meantime, we'll run some more tests on your telephone line over the next 24 hours.
You can help us by:
1.Leaving your equipment plugged in and switched on.
2.Making sure you've given us a contact number we can reach you on. If you've given us a mobile number we'll text you to keep you updated.
Please contact us if you need to provide a different contact number, or if there's any change to the problem you're having.
Broadband Troubleshooter Unavailable
There is currently a fault open in our systems for your line. This may be as a result of an old fault, or a system error.
A problem has been raised, and will be investigated by our developers. In the meantime, if you're still having problems with your broadband please give us a call.
Return to My Account
Re: redridinghood - Speed Problem
10-02-2014 7:51 PM
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Re: redridinghood - Speed Problem
10-02-2014 8:41 PM
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Quote from: _Adam_Walker_ Can you reply with the ticket ID so I can make sure I'm looking at the right account?
The email you referred to will have a ticket / question / problem number. DCT Staff need that number to locate your problem report.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: redridinghood - Speed Problem
11-02-2014 9:09 AM
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Quote
Modify
« Reply #10 on 10/02/2014, 19:50 »
I new I had submitted a ticket I have just logged into my plusnet account and found it and this is what it say I have copied and pasted below
Troubleshooting
Thanks, you've given us all the information we need to investigate your problem
A Ticket has been raised to our Faults Team with these details. We'll contact you as soon as we have more information and let you know what happens next.
In the meantime, we'll run some more tests on your telephone line over the next 24 hours.
You can help us by:
1.Leaving your equipment plugged in and switched on.
2.Making sure you've given us a contact number we can reach you on. If you've given us a mobile number we'll text you to keep you updated.
Please contact us if you need to provide a different contact number, or if there's any change to the problem you're having.
Broadband Troubleshooter Unavailable
There is currently a fault open in our systems for your line. This may be as a result of an old fault, or a system error.
A problem has been raised, and will be investigated by our developers. In the meantime, if you're still having problems with your broadband please give us a call.
Return to My Accountpied and pasted it
Re: redridinghood - Speed Problem
11-02-2014 9:15 AM
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Adam
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