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recetley upgraded but no extra speed

Posts: 26
Thanks: 1
Registered: ‎15-10-2018

recetley upgraded but no extra speed

recently upgraded but no diffance in speed !

Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: recetley upgraded but no extra speed

Hi @sharon1979,


I'm sorry that you've not seen a difference in speed since upgrading to fibre.


I've tested your line and the test has picked up an external line fault. I've raised this to our suppliers and their estimated response time is by midnight on the 28th of November. As it's an external fault, this is only an estimate and our suppliers will investigate this sooner if they're able to. Our faults team will be in touch once we've received an update on this from our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team