cancel
Showing results for 
Search instead for 
Did you mean: 

really low broadband speeds

jononcb1
Newbie
Posts: 4
Registered: 25-08-2015

really low broadband speeds

hi there
i am only a mile away or so from the exchange so i should get a reasonable broadband speed.  when i signed up to plusnet last november ish i was getting between 8-11 mb download speeds.
Laptop has been playing up lately and i put that down to the hard disk nearly being full due to loads of pictures uploaded from the phones/cameras etc
but i moved all them onto removable usb memory sticks the other day so there is loads of free space now.
thought i would do a speed test and last night  10pm got 0.74mb  down and 1.54mb  up, ping of 39
6am this morning got 11.76mb down and 1.30mb up, ping of 32
7pm tonight got 0.86mb down and 1.18mb up with a ping of 31
these are all with the ethernet cable to router etc

Router Statistics
System Up Time: 02:47:39
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN PPPoA 27251 27750 0 320 458 02:46:21
LAN Up 14515 12591 0 362422 18927 02:47:39
WLAN Up 18840 17559 0 0 30 02:47:06
Broadband Link Downstream Upstream
Connection Speed 13039 kbps 1183 kbps
Line Attenuation 35.0 dB 15.8 dB
Noise Margin 5.6 dB 6.6 dB




BT SPEEDTEST Results

1. Best Effort Test:  -provides background information.
Download  Speed
0.99 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.99 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.5 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
1.01 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

CURRENT LINE SPEED


High-speed Broadband
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.2 Mb


I have took off the adsl faceplate and there is nothing underneath it  ......no master socket etc  ...............    the house was built 1970 so looking at the guide photos this would be an LJU Socket?

Any help here would be appreciated greatly and if a PLUSNET REP can raise a ticket for this issue then it would be a big help!!
THANKS PEEPS

latest router stats

Router Statistics
System Up Time: 03:33:07
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN PPPoA 2514 2465 0 655 437 00:15:31
LAN Up 91649 61029 0 362249 19301 03:33:07
WLAN Up 23194 22554 0 136 0 03:32:34
Broadband Link Downstream Upstream
Connection Speed 12703 kbps 1179 kbps
Line Attenuation 35.0 dB 15.8 dB
Noise Margin 5.9 dB 6.6 dB
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: really low broadband speeds

I've checked your line and your currently connecting with Sky details rather then our own?
Are you using our router?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jononcb1
Newbie
Posts: 4
Registered: 25-08-2015

Re: really low broadband speeds

Yes the router is a Sky Hub.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: really low broadband speeds

Can you swap over to our router?
As your connecting with Sky details there's a good chance that could be causing the issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jononcb1
Newbie
Posts: 4
Registered: 25-08-2015

Re: really low broadband speeds

Yes........I am at work at the moment but I will swap it to the Plusnet Technicolour Router when I get home and see what the speeds are like.....

If there is No change in the Speeds then I will post the new Router Stats on here.
jononcb1
Newbie
Posts: 4
Registered: 25-08-2015

Re: really low broadband speeds

I changed the router over and everything seems fine at the moment.
Getting around 11mbs download speeds now.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: really low broadband speeds

Much better.
Glad it's improved.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team