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random speed downs from normal 8-9Mbps to 2-5Mbps and disconnections

sgplus0
Newbie
Posts: 1
Registered: 25-04-2017

random speed downs from normal 8-9Mbps to 2-5Mbps and disconnections

these started to occur few days ago, and I did the usual, telephone tone ok, change filter, reset routers to factory settings -- nothing seemed to work and the disconnection is getting more frequent

Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 2.6 6.1
Attenuation (1 dB): 25.5 13.7
Output Power (1 dBm): 0.0 12.8
Attainable Rate (Kbps): 10420 1240

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 9817 1230 0 0

MSGc (# of bytes in overhead channel message): 59 10 0 0
B (# of bytes in Mux Data Frame): 151 28 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 8 0 0
T (Mux Data Frames over sync bytes): 2 6 0 0
R (# of check bytes in FEC Data Frame): 12 8 0 0
S (ratio of FEC over PMD Data Frame length): 0.4937 6.0000 0.0 0.0
L (# of bits in PMD Data Frame): 2657 320 0 0
D (interleaver depth): 64 4 0 0
Delay (msec): 8 6 0.0 0.0
INP (DMT symbol): 1.00 0.00 0.0 0.0

Super Frames: 14581 12948 0 0
Super Frame Errors: 2214 0 0 0
RS Words: 1895393 156541 0 0
RS Correctable Errors: 1264538 6 0 0
RS Uncorrectable Errors: 5160 0 0 0

HEC Errors: 2989 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 5415705 670474 0 0
Data Cells: 2426419 112637 0 0
Bit Errors: 0 0 0 0

Total ES: 210 0
Total SES: 13 0
Total UAS: 81 81

switched to old Technicolor TG582n

DSL Connection

Link Information

Uptime: 0 days, 0:03:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,230 / 9,274
Data Transferred (Sent/Received) [kB/MB]: 545.74 / 6.85
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 25.0
SN Margin (Up/Down) [dB]: 6.1 / 3.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 138 / 0
FEC Errors (Up/Down): 0 / 765,743
CRC Errors (Up/Down): 0 / 1,242
HEC Errors (Up/Down): 0 / 796

the output power downstream is 0?

Any ideas? Many thanks,

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 248
Fixes: 111
Registered: 01-01-2012

Re: random speed downs from normal 8-9Mbps to 2-5Mbps and disconnections

I'm just running a few tests on your line.

[edit]

Our tests aren't showing any obvious cause but I can see your fault has gone through to our Faults team and they'll investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team