raising tickets but nothing gets done
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: raising tickets but nothing gets done
raising tickets but nothing gets done
19-01-2012 10:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Even when i phone up i say it happens two to three times a month nothing gets done i just want to leave but not willing to pay the £90 out for rubbish service termination.
This month i am at my wits end it is happening more and more so i have decided to withhold payment until it gets sorted i have invested in a mobile broadband dongle and to my surprise i can play my xbox with it with less problems than i do with PN even though i get high ping times.
i know this isnt the place to vent my issues but i am just fed up and let down oh and stuck
Re: raising tickets but nothing gets done
20-01-2012 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Before I can get on top of this issue could you please perform some speed tests here for me: http://www.speedtester.bt.com/
Please reply back once done.
Re: raising tickets but nothing gets done
20-01-2012 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speedachieved during the test was - 5541 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8056 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 7107 Kbps
Re: raising tickets but nothing gets done
20-01-2012 2:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: raising tickets but nothing gets done
20-01-2012 8:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: raising tickets but nothing gets done
20-01-2012 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: raising tickets but nothing gets done
21-01-2012 7:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: raising tickets but nothing gets done
21-01-2012 7:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speedachieved during the test was - 1139 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8056 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 7107 Kbps
Re: raising tickets but nothing gets done
21-01-2012 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1. Have you plugged router into test socket?
2. Have you tried different router?
Re: raising tickets but nothing gets done
21-01-2012 5:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: raising tickets but nothing gets done
22-01-2012 8:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speedachieved during the test was - 1129 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7896 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 6966 Kbps
Re: raising tickets but nothing gets done
23-01-2012 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7873 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 6946 Kbps
Re: raising tickets but nothing gets done
23-01-2012 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: raising tickets but nothing gets done
23-01-2012 1:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your profile speed with us was set to 1300 so this will have been causing the lower throughput, I have raised our profile to 6900 to allow for your new BT IP profile. This should take effect shortly.
Jojo
Re: raising tickets but nothing gets done
23-01-2012 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: raising tickets but nothing gets done