"free" router
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"free" router
09-01-2008 10:04 AM
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Also the promise of a free wireless router to replace my old one was a bonus, however after a few weeks of being moved over to the new tariff I still hadn't received the wireless router, so opened a ticket to query where it was. The replay stated that I had to ask for it, and pay a £7 p&p charge.
Now I've looked all over the info for the BB Pro package, and nowhere could I find any mention of this - the only charge stated is if I were to leave then I'd have to pay PN £50 for the router.
Add on to this that because I'm an existing customer I don't qualify for the free game either.
Well done plusnet - you really know how to keep your customers happy.
Re: "free" router
09-01-2008 10:09 AM
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If you look on this page:
http://www.plus.net/products/option.html?type=bbyw&product=pro
Just below the choices in hardware, it says: All hardware prices exclude P&P at £5.99.
I'm really very sorry that you feel theat we have misled you both from the postage charge perspective and that of the free game.
Re: "free" router
09-01-2008 10:30 AM
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I'm only a bit narked as until I queried where the router was, there was absolutely no mention of any p&p charge. Maybe you should change to main page advertising BB Pro to indicate this?
Re: "free" router
09-01-2008 10:34 AM
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Having said that, if you are logged in, and you follow the upgrade path, there is no mention whatsoever of a free router being available at all.
Re: "free" router
09-01-2008 10:41 AM
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I would definitely agree that it would make sense to do some work on the upgrades page to reflect the free router offerings.
Leave this with me and I'll see what I can come up with.
Re: "free" router
09-01-2008 10:43 AM
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Personally I would rather spend a bit more money myself on getting a 'brand name' router like netgear or belkin than take the free one.
No disrespect to F9, but the free router is pretty basic, why pay extra for the better service only to use a crappy router
Re: "free" router
09-01-2008 1:53 PM
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The BT Voyager 2110 is the router issued for Pro customers, which is a bit more advanced than the standard one for Options 1 and 2.
You can see more info here but the 2110 should be more than enough for most users IMO.
Re: "free" router
09-01-2008 4:23 PM
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Any functions you need that is does not accommodate?
Re: "free" router
09-01-2008 4:48 PM
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(i dont know if it does/doesn't)
I would rather have the BMW over the vauxhall
Re: "free" router
09-01-2008 4:59 PM
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Re: "free" router
09-01-2008 5:03 PM
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Quote from: Adam1V I would rather have the BMW over the vauxhall
A more accurate comparison would be between Lexus and Toyota.
The Lexus is dressed in different clothes, but the build quality is no difference - they simply charge the price the market will stand.
If you want to spend more for something which isn't intrinsically more capable, thats fine. It doesn't make it sound advice however.
Re: "free" router
09-01-2008 10:15 PM
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Quote from: James_H
A more accurate comparison would be between Lexus and Toyota.
The Lexus is dressed in different clothes, but the build quality is no difference - they simply charge the price the market will stand.
It is obvious to me that you have never driven a Lexus 400 series car.
Re: "free" router
09-01-2008 10:17 PM
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Quote from: Adam1V port forwarding?
(i dont know if it does/doesn't)
I would rather have the BMW over the vauxhall
haha. It does all that, port forwarding, dmz etc etc.
Why pay more, they all use the same chipset (well not everyone but a load of em...)
Seriously, this router is a good one, check the reviews for a non-biased opinion!
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