"This site can't provide a secure connection" error
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"This site can't provide a secure connection" error
03-09-2023 10:39 AM
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I have started getting this error when going to the Plusnet home page - only in Chrome. Every other web page I use is fine.
Re: "This site can't provide a secure connection" error
03-09-2023 11:35 AM
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@busylizzie This is the third time I've seen this reported 'error' in the last month, and the common link between them all is the Chrome browser. Which OS are you using (W10/W11), and do you have an alternative browser to try? Plusnets certs are perfectly OK, I'm suspecting a browser configuration error or something wrong in its certificate store.
Re: "This site can't provide a secure connection" error
03-09-2023 11:42 AM
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Windows 10. I could use FireFox (or Edge) but prefer Chrome. It's a "non problem" as it isn't affecting other websites or even PlusNet.
Re: "This site can't provide a secure connection" error
03-09-2023 11:54 AM
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I think I understand what you are saying, but it is a problem - in the core of that browser.
Re: "This site can't provide a secure connection" error
03-09-2023 12:39 PM
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For those having problems, I'm curious to know what your browser user agent string is? You can check it here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: "This site can't provide a secure connection" error
03-09-2023 1:04 PM
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To summarise: Chrome 116.0.0.0 on Windows 10 (NT 10.0)
Re: "This site can't provide a secure connection" error
04-09-2023 10:31 AM
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Hi Busylizzie,
I`m getting the same problem as yourself just from today Monday 4th of September, I think it was working last night ok, yes I can use Microsoft edge to get on plusnet I`ve got windows 10 64 bit, I`ve just updated chrome on my settings makes no difference and get the same secure connection " error appear, chrome is normally reliable.
Re: "This site can't provide a secure connection" error
04-09-2023 11:53 AM
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My browser agent is 116.0.5845.141(official build) (64 bit)
Re: "This site can't provide a secure connection" error
04-09-2023 4:00 PM
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I've been having the same problem for the past couple of weeks, using up-to-date Chrome on both my W10 laptop and my Android phone. It works fine under MS Edge, but I don't normally use that. All other websites that I use are fine under Chrome.
Re: "This site can't provide a secure connection" error
04-09-2023 6:42 PM
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Hi jgj18
What difference it makes long term we`ll have to wait and see but I sent a message to google relating to this I know I won,t get a follow up reply which they state at the time you enquire, but they will follow up such enquiries to see what they can do meanwhile to try and fix any problems, I noticed on googles website community forum somebody had got these same Issues as we have on here but I`m unclear who their broadband provider was but either way they were trying to use chrome.
Re: "This site can't provide a secure connection" error
05-09-2023 10:51 AM
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Thread locked in favour of https://community.plus.net/t5/Everything-else/Unable-to-access-Plusnet-website/m-p/1936364#M32195
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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- Re: "This site can't provide a secure connection" ...