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"Major telco's" fault reporting system - ISP's experience

grahamt
Rising Star
Posts: 561
Thanks: 12
Registered: 05-04-2008

"Major telco's" fault reporting system - ISP's experience

I hope this is close enough to 'community support' not to be off-topic. (If it is, I'm sure the mods will take appropriate action.) I thought it was interesting. Andrews & Arnold ISP's head honcho Adrian Kenward is describing the way a certain telco deals (or not) with reported faults:
http://revk.www.me.uk/2009/11/na-na-na-na-na-na-na-na-na-na.html
I wonder which company he can possibly be talking about? I wonder if this sort of thing ever happens with other ISPs?
Graham
2 REPLIES
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: "Major telco's" fault reporting system - ISP's experience

am sure ive heard that they (BTw) igonre the note updates here before, same as the the new DLM improve it but add somthing that makes it 20 times worse as well
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: "Major telco's" fault reporting system - ISP's experience

He's referring to EcoPlus.
It's not *as* bad as he's making out.  Dealing with BT is a lot about perseverance and calling the teams available when you're looking for an update.
Dealing solely with their online systems isn't efficient as sometimes you don't get timely updates.