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"Checking your details" - new order

seanebaby
Newbie
Posts: 7
Registered: ‎05-01-2010

"Checking your details" - new order

Hello all,
I've just submitted an order for plusnet pro (migrating from sky broadband which was terrible), when I check the status of the order it says "Checking your details" and has done for a few hours now.
Can anyone tell me if that is normal? (i'm mainly worried that sky has screwed up with the MAC code) If it is just checking payment stuff and the MAC code I'd have expected it to go through that stage pretty quickly (I understand the whole thing could take a week).  I've tried searching the forums and FAQ and can't find anything.
Yours paranoid-everything-will-go-wrong,
Sean
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: "Checking your details" - new order

Hi Sean,
I'll go check everything's ok, it's likely that your order just missed one of our automated XML runs (places the order automatically with the supplier) and is just waiting for the next one.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: "Checking your details" - new order

The MAC is fine and valid and the order will be placed when the next XML run kicks in (around an hour or so). It'll take around 5 working days to complete then.
Welcome to Plusnet and the forums.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: "Checking your details" - new order

Did you choose to make the initial payment by card? That can speed things up.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
seanebaby
Newbie
Posts: 7
Registered: ‎05-01-2010

Re: "Checking your details" - new order

Thanks both for the replies (already customer service trumps sky Roll eyes)
The status page now shows as 'checking your line' which is good