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"Checking your Line" status

kirslo
Newbie
Posts: 2
Registered: ‎09-07-2014

"Checking your Line" status

My broadband is due to be activated a few days ago but it seems like it's still stuck on "checking your line" status. It has been almost a week. I would have thought it should have processed further than this? Could someone please check this for me?
Cheers,
K.S.
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: "Checking your Line" status

Hi kirslo,
If you restart your router, you should now be able to connect. Sorry for the delay with that.
Chris Pettitt
Cloud Environments Engineer
kirslo
Newbie
Posts: 2
Registered: ‎09-07-2014

Re: "Checking your Line" status

Thanks, it works now!