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"ADSL application rejected" - what's in a name?

mefibre
Grafter
Posts: 39
Thanks: 1
Registered: 13-02-2013

"ADSL application rejected" - what's in a name?

I don't seem to be able to get my order to go through.
I'm stuck in the "Checking your line" stage on the https://portal.plus.net/my.html?action=adsl_status page.
Could this be because both the broadband and landline at my home are currently held in a different person's name?
I do have a valid MAC key and was assured at the time of ordering that the different names were not an issue, but I have the following three items in my Help Assistant tickets:
Quote
Provisioning of your ADSL Account Information
New Action Unknown Error added

Quote
Provisioning of your ADSL Account Information
Install diary status changed from Application Submitted to Application Rejected

Quote
Provisioning of your ADSL Account Information
The application for ADSL has been rejected.
5 REPLIES
mefibre
Grafter
Posts: 39
Thanks: 1
Registered: 13-02-2013

Re: "ADSL application rejected" - what's in a name?

Well, I've just received, for the first time, a text message and email telling me that the order is going through, so maybe I posted a little prematurely there!
Fingers crossed...
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: "ADSL application rejected" - what's in a name?

Hi there,
Glad things seem to be processing  as they should, I can see that the your broadband is set to go active on the 20th February. We'll keep you updated along the way.
If you've got any questions please let me know.
Chris
mefibre
Grafter
Posts: 39
Thanks: 1
Registered: 13-02-2013

Re: "ADSL application rejected" - what's in a name?

Thanks Chris.
I do have a question now.
I've just received another update changing my go-live date from 20 February to 1 March.
My MAC key expires on 28 February.
Is this going to be an issue..?
Thanks.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: "ADSL application rejected" - what's in a name?

No, as we've already placed before it expires that's fine Smiley
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: "ADSL application rejected" - what's in a name?

The gaining ISP has to use the MAC to place an order on the BT Wholesale system before it expires. Having successfully placed the order there is no time limit on the actual migration. The losing ISP will get a notification when the migration completes and should only end your old account when that happens.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)