question/info for jojo
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question/info for jojo
12-03-2012 9:49 AM
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i seem to remember you posting in a thread (i cant find it at the moment)
that if the profiles on 21cn were not on the 88.2 system it needed to be raised as a fault and to let you know
since ive been on 21cn i have only had 20cn profiles (2000 and 2500),
the plusnet side of things has had 21cn but not mine
btspeed test has never given me a 21cn profile
at the moment i should have a 2900 profile but infact i am on 2000
cheers nik
Re: question/info for jojo
12-03-2012 10:24 AM
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it seems bt do want this raised as a fault
http://community.plus.net/forum/index.php/topic,99938.msg846806.html#msg846806
Reply #12 on 15/11/2011, 08:22 »
Re: question/info for jojo
12-03-2012 10:45 AM
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Re: question/info for jojo
12-03-2012 2:31 PM
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it seems a bit daft as this is an exchange problem that your suppliers have asked to to let them know about
Re: question/info for jojo
12-03-2012 7:48 PM
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The post you highlighted may well be the same, but I suspect it's something else, like the bRAS or MSAN not updating correctly since your changeover. In order to investigate it further, I'm going to have to raise a fault to our suppliers and then contact them to check the bRAS/MSAN. If it can't be resolved at that level I'll have to raise a case - and that's not the quickest of processes. I'll let you know how I get on.
Jojo
Re: question/info for jojo
12-03-2012 7:55 PM
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look forward to hearing back from you
if it was bras problem would it not just be slow rather than rounded?
and by msan do you mean a faulty card?
Re: question/info for jojo
13-03-2012 3:11 PM
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Re: question/info for jojo
13-03-2012 6:50 PM
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sorry but my profile has changed three times already since going on to 21cn so its not that
i believe the msan still has line cards ?but this doesnt seems like a faulty card symtom to me
the fact that its only had 21cn at the exchage 2 weeks i still think its the same problem as that other thread (software update needed for msan)
thanks again for the update nik
Re: question/info for jojo
14-03-2012 9:16 AM
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I see our faults team have this in hand.
Jojo
Re: question/info for jojo
14-03-2012 9:18 AM
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hopefully it gets sorted quickly
nik
Re: question/info for jojo
14-03-2012 5:54 PM
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could you take a look at my ticket and tell me whats going on please
cheers nik
Re: question/info for jojo
15-03-2012 9:17 AM
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I'll ask one of the faults team to check for an update for you.
Jojo
Re: question/info for jojo
15-03-2012 9:30 AM
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thants great
Re: question/info for jojo
15-03-2012 6:45 PM
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faults team said its sorted
it isnt nothing has changed ,i still have a 20cn profile on 21cn (still 2000)
it seems there treating it as a stuck profile ,thats not the problem
(well not the only one)
could you please look into this
cheers nik
Re: question/info for jojo
16-03-2012 9:10 AM
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