question/info for jojo

[#1]

hi there
i seem to remember you posting in a thread (i cant find it at the moment)
that if the profiles on 21cn were not on the 88.2 system it needed to be raised as a fault and to let you know
since ive been on 21cn i have only had 20cn profiles (2000 and 2500),
the plusnet side of things has had 21cn but not mine
btspeed test has never given me a 21cn profile
at the moment i should have a 2900 profile but infact i am on 2000
cheers nik

[#2]

just found it
it seems bt do want this raised as a fault

http://community.plus.net/forum/index.php/topic,99938.msg846806.html#msg846806
Reply #12 on 15/11/2011, 08:22 »

[#3]

adding screenshot to show old style  rounded  profile

[#4]

hi again ive gone though the fault checker as i was asked on my ticket ,
it seems a bit daft as this is an exchange problem that your suppliers have asked to to let them know about

[#5]

Hi niko,
The post you highlighted may well be the same, but I suspect it's something else, like the bRAS or MSAN not updating correctly since your changeover. In order to investigate it further, I'm going to have to raise a fault to our suppliers and then contact them to check the bRAS/MSAN. If it can't be resolved at that level I'll have to raise a case - and that's not the quickest of processes. I'll let you know how I get on.
Jojo

[#6]

cheers jojo ,
look forward to hearing back from you
if it was bras problem would it not just be slow rather than rounded?
and by msan do you mean a faulty card?

[#7]

I think it will be that you still have the profile from 20CN and that it should change when it updates. The MSAN is Multi-Service Access Node which you are connected to at the exchange.

[#8]

cheers jojo
sorry but my profile has changed three times already since going on to 21cn so its not that
i believe the msan still has line cards ?but this doesnt seems like a faulty card symtom to me
the fact that its only had 21cn at the exchage 2 weeks i still think its the same problem as that other thread (software update needed for msan)
  thanks again for the update nik

[#9]

HI niko,
I see our faults team have this in hand.
Jojo

[#10]

cheers jojo
hopefully it gets sorted quickly
nik

[#11]

hi jojo
could you take a look at my ticket and tell me whats going on please
cheers nik

[#12]

Hi Nik,
I'll ask one of the faults team to check for an update for you.
Jojo

[#13]

cheers jojo
thants great

[#14]

jojo
faults team said its sorted
it isnt nothing has changed ,i still have a 20cn profile on 21cn (still 2000)
it seems there treating it as a stuck profile ,thats not the problem
(well not the only one)
could you please look into this
cheers nik

[#15]

bt speed test result from 9.08 today