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query about migrating and keeping plusnet
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query about migrating and keeping plusnet
04-09-2007 2:27 PM
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Hello,
I've begun the process of migrating from PlusNet to another internet service provider and I was wondering if you are allowed to keep your plusnet account open and simply move it to a new address without disrupting the migration process? if so, what kind of charges are there and how would it happen???
Thanks,
Mr W.K. Pang
I've begun the process of migrating from PlusNet to another internet service provider and I was wondering if you are allowed to keep your plusnet account open and simply move it to a new address without disrupting the migration process? if so, what kind of charges are there and how would it happen???
Thanks,
Mr W.K. Pang
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Re: query about migrating and keeping plusnet
04-09-2007 2:41 PM
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Hi there,
You would be able to keep your account open as a free dial up product, which would remain active for 90 days.
Or do you want someone at a different address to take over your PlusNet ADSL account? If so, you would need to place a house move request, which would allow us to move the Broadband to that address.
You would be able to keep your account open as a free dial up product, which would remain active for 90 days.
Or do you want someone at a different address to take over your PlusNet ADSL account? If so, you would need to place a house move request, which would allow us to move the Broadband to that address.
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Re: query about migrating and keeping plusnet
04-09-2007 2:49 PM
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Quote from: James Hi there,
You would be able to keep your account open as a free dial up product, which would remain active for 90 days.
Or do you want someone at a different address to take over your PlusNet ADSL account? If so, you would need to place a house move request, which would allow us to move the Broadband to that address.
if i go for the latter can it be continued on as part of the contract e.g. from 14 months onto 15months, etc etc or however long the account has been held open and would it disrupt the migration process currently taking place?? also if i was to choose the move house now then how long would it take for the previous address to be switched off from plusnet internet?? could you reply to my ticket please so i can have it all on record and so its more easier to track
my ticket id is 22742917
Thanks.
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Re: query about migrating and keeping plusnet
04-09-2007 2:57 PM
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I see what you mean now.
Because the account that you have is migrating, your best bet is really going to be signing up to a new account for the other address.
I'll reply to your ticket.
Because the account that you have is migrating, your best bet is really going to be signing up to a new account for the other address.
I'll reply to your ticket.
Message 4 of 9
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Re: query about migrating and keeping plusnet
04-09-2007 4:32 PM
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i've replied to the ticket, can you reply back please
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Re: query about migrating and keeping plusnet
04-09-2007 4:56 PM
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Duly performed.
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Re: query about migrating and keeping plusnet
04-09-2007 5:06 PM
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Ok thank you for the explanation...I didn't think that far hehe..
Now if i was to create an entirely new account and so basically start from scratch then what charges would I face if I cancel within 12 months provided I didn't ask for any equipment..and provided I don't request a housemove that would incur a £40 charge.
Now if i was to create an entirely new account and so basically start from scratch then what charges would I face if I cancel within 12 months provided I didn't ask for any equipment..and provided I don't request a housemove that would incur a £40 charge.
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Re: query about migrating and keeping plusnet
04-09-2007 5:38 PM
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The same £40. An activation is the same as a house move. the only charge is for the activation of the line.
It doesn't make any difference to BT if you already had a broadband service at your current address, there's still an activation involved.
It doesn't make any difference to BT if you already had a broadband service at your current address, there's still an activation involved.
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Re: query about migrating and keeping plusnet
04-09-2007 5:42 PM
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ok, thanks !
Message 9 of 9
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