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pajor
Grafter
Posts: 25
Registered: 12-03-2012

profile

Hi could you raise my profile stuck a 4.60mbps sync is 6.04mbps
thanks
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: profile

I've just updated that for you Smiley
Chris Pettitt
Cloud Environments Engineer
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: profile

Hi Chris,
Could you get my BTW IP Profile raised again please... It was on 77.44 Mbps but I had to change modem cable to a shorter one and I obviously didnt wait long enough so it has been reduced to 67.17 Mbps which I am maxing out when its not peak times.. Prior to changing the cable everything was stable and running like a rocket ship
Thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: profile

We aren't able to change profiles on FTTC I'm afraid, it would require an engineers visit.
Having said that, your syncing at 69.4Mbps and your speed profile is set correctly (40M-80M) so there shouldn't be any issues.
The IP Profile might increase once you've had a solid connection for a little more than 72 hours.
Chris Pettitt
Cloud Environments Engineer
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: profile

Ok Thanks Chris