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profile reset

col5
Grafter
Posts: 61
Registered: 12-04-2010

profile reset

Hi Plusnet , Any chance i can get my line reset , not getting the speeds I should the profile is wrong .
This is due to old router not compatible with adsl 2+,,, now have new router
3 REPLIES
Superuser
Superuser
Posts: 10,423
Thanks: 1,911
Fixes: 19
Registered: 22-08-2007

Re: profile reset

Can you please post your router stats so that a clear picture can be seen.
You might need a SNRM reset and / or a profile reset - it depends!
Note you are not likely to see a DCT presence on the forums before Tuesday.  If the SNRM / synch speed are right for your line, you might well see the data profile change automatically before then.  If however your line has been Andes then intervention will be required.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: profile reset

There's nothing in particular wrong with your line from what I can see.
Your line is not banded in any way and your current line speed is matching the BT Profile.
What sort of throughput are you seeing when you run speedtests?
Ideally we'd need them carrying out over a ethernet cable as well
Any further issues please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 10,423
Thanks: 1,911
Fixes: 19
Registered: 22-08-2007

Re: profile reset

Morning Matthew,
...you keep making a dammed liar of me!  Cheesy
...good to see someone s covering for the 3 (Chris) musketeers!
Keep up the good work,
Kevin