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problems tonite ?

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

problems tonite ?

had a disconnect then a terrible connection with a large ping spike , think i was on PCL AG08
am on pcl ag02 now
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23 REPLIES
Community Veteran
Posts: 3,291
Thanks: 2
Registered: ‎10-08-2007

Re: problems tonite ?

Been crap all weekend for me.Lots of disconnects.
fagin
Grafter
Posts: 60
Registered: ‎30-11-2009

Re: problems tonite ?

Horrendous DL and PING here too.
Community Gaffer
Community Gaffer
Posts: 5,294
Thanks: 618
Fixes: 5
Registered: ‎04-04-2007

Re: problems tonite ?

Can you post your normal speeds and what you are currently getting and also your experiences?  I think we've an issue tonight which may have been running the weekend and I'd like to have examples of what it was causing so I can take that back to look at.
The ping graphs page has about 5 graphs on with packet loss at peak last night and starting tonight, plus quite a few others (20ish?) have tiny bits of packet loss through them I've not noticed happening before.
Kelly Dorset
Broadband Service Manager
fagin
Grafter
Posts: 60
Registered: ‎30-11-2009

Re: problems tonite ?

PING is around 20ms - normally 10ms.
DL speed is around 5 Mbps - normally 50 Mbps (UL is fine).
MODEM stats are fine with normal sync speed attainable and actual.
I'm not sure the speed and ping figures tell the whole story though as it really is laggy (and that Ping is not that bad in reality).
Community Gaffer
Community Gaffer
Posts: 5,294
Thanks: 618
Fixes: 5
Registered: ‎04-04-2007

Re: problems tonite ?

Can you do a speedtest through: http://speedtest.btwholesale.com/ and paste the results.
Kelly Dorset
Broadband Service Manager
fagin
Grafter
Posts: 60
Registered: ‎30-11-2009

Re: problems tonite ?

Sure.... as requested.
nokiboi39
Grafter
Posts: 27
Registered: ‎12-09-2010

Re: problems tonite ?

Friday was ok for me, however over the weekend marked difference. 


Community Gaffer
Community Gaffer
Posts: 5,294
Thanks: 618
Fixes: 5
Registered: ‎04-04-2007

Re: problems tonite ?

Ok.  Can you open a cmd prompt and run:
ping -n 100 www.bbc.co.uk
and paste the stats in here?   I'm looking for % packet loss Smiley.  Here is my example, and I'm not seeing any issues right now.
Quote
Ping statistics for xxxxxx:
   Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 22ms, Maximum = 72ms, Average = 25ms
Kelly Dorset
Broadband Service Manager
nokiboi39
Grafter
Posts: 27
Registered: ‎12-09-2010

Re: problems tonite ?

Friday was ok for me, however over the weekend marked difference.  
Current BT Speedtest showing high latency 42
Download speedachieved during the test was - 49.43 Mbps
For your connection, the acceptable range of speedsis 50.05 Mbps-62.56 Mbps .
Additional Information:
IP Profile for your line is - 62.56 Mbps
Upload speed achieved during the test was - 12.43Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: problems tonite ?

nokiboi39 - Which exchange are you on?
You can ignore the BTw Speed Tester latency - I always get high results (even when I am getting 3-4ms bbc.co.uk pings).
@ Kelly - pcl-ag08 did seem to lose a lot of users on it this morning according to the users graph
fagin
Grafter
Posts: 60
Registered: ‎30-11-2009

Re: problems tonite ?

Ping statistics for xxxxxx:
    Packets: Sent = 100, Received = 93, Lost = 7 (7% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 18ms, Average = 12ms
Community Gaffer
Community Gaffer
Posts: 5,294
Thanks: 618
Fixes: 5
Registered: ‎04-04-2007

Re: problems tonite ?

Quote from: fagin
Ping statistics for xxxxxx:
    Packets: Sent = 100, Received = 93, Lost = 7 (7% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 18ms, Average = 12ms

Yeah. that loss is why you're slow.
Kelly Dorset
Broadband Service Manager
fagin
Grafter
Posts: 60
Registered: ‎30-11-2009

Re: problems tonite ?

Currently on the pcl-ag01 gateway.
Community Gaffer
Community Gaffer
Posts: 5,294
Thanks: 618
Fixes: 5
Registered: ‎04-04-2007

Re: problems tonite ?

Disconnect and reconnect and lets see if it improves?
Kelly Dorset
Broadband Service Manager