problem with Broadband order

[#1]

I placed an order on 30 July. I am still waiting for my connection. I have tried many times to call customer services but it is seemingly impossible to get through to anyone.

I have twice received messages that my order has been cancelled, and a new one has been started. So I am now on the third order. The status page has always shown "We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly."

Please can someone tell me how to get this sorted out?

[#2]

Hi there, thanks for getting in touch.

Apologies for the issues you've encountered with the activation of the services. Having checked over the account, I can confirm your broadband and phone are due to transfer to ourselves on 01/01/20.

Let us know if you need anything else.

[#3]

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@abails0105 wrote:

Having checked over the account, I can confirm your broadband and phone are due to transfer to ourselves on 01/01/20.

@abails0105 

Retrospective delivery?  Now that is innovative - should it be 01/10/2020.