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poor connectivity

arbee
Newbie
Posts: 1
Registered: 16-07-2013

poor connectivity

Angry
I have lost my connection intermittently each evening this week. After hanging on the phone for up to 45 minutes the Plusnet technician has run through all the tests and finally told me yesterday that there is a centerline issue that they're trying to solve. This evening after a period on line it was lost again. I'm fed up with this poor service and may leave Plusnet as a direct result if it is not corrected very soon. First they told me it was my router then my asdl filter but now it has let me down again. .
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: poor connectivity

Hi arbee,
Sorry to hear about the issues with your connection
Quote
there is a centerline issue that they're trying to solve

There's no known issues at the moment so you'd just need to go down the path of raising a fault to get this issue investigated and resolved. That can be done online here at http://faults.plus.net
Sorry to hear you're thinking of leaving due to this but I'm certain we can help identify and resolve this issue for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team