Thanks for getting in touch here.
I'm sorry you're having some trouble with your speeds and I apologise for the frustration caused. On testing your service today I've made some changes to the settings on your line - it can take 4 hours to complete.
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net