Dizzy2u,
Welcome to the forums, sorry to hear of your frustrations / problems.
I take it that the 7 engineers were from BTOR and it was one of them who suggested that fibre would improve matters?
It sounds as though you might be in a rural area with overhead phone lines a long way from the green cabinet. This BTOR infrastructure is usually the cause of such poor performance and it impacts all ISPs, not just PN. You are right, you are not alone see
http://community.plus.net/forum/index.php/topic,125949.msg1094322.html#msg1094322 for another example of a rural subscriber who's poor quality line is not going to be replaced because it works, albeit poorly. It is down to the poor state of BTOR infrastructure that ISP support desks are so badly overloaded. You can short circuit the call desk issue by raising a fault report here
http://faults.plus.netThere are though things in your own home which can significantly degrade your broadband experience: poor quality phone extension cabling; poor quality / failing power supplies (phone or laptop chargers etc.); central heating controllers; microwaves; plasma tvs have all been known to cause severe impacts on bb performance, to say nothing of WiFi connected speed tests.
The information requested by Jelv will help forum members assist / guide you until PN staff can pick up the problem.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
