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plusnet "we'll do you proud"....Rubbish

Dalenett
Newbie
Posts: 2
Registered: 06-01-2015

plusnet "we'll do you proud"....Rubbish

Well you haven't done me proud, all over Christmas and even as I type this, I lose connection about every 10 mins sometimes sooner. What the hell is going onHuh? Plusnet has been the worst internet experience I have ever encountered.  Angry
jim:red Avoidance of swear filter in the title fixed with less objectionable description mod:end
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: plusnet "we'll do you proud"..........B***S***

Hi there,
Sorry to see you're so frustrated with the connection dropping. I've taken a look over your account and can't see that you've reported any problems to us? Unfortunately until we're told there's an issue there is very little we can do to help resolve it.
Your line doesn't seem to be disconnecting as often as you're seeing, are you using wireless or a wired connection?

I'd suggest going through the faults checker at https://faults.plus.net to report this to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dalenett
Newbie
Posts: 2
Registered: 06-01-2015

Re: plusnet "we'll do you proud"..........B***S***

Just tried the Broadband Trouble shooter and guess what,
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: plusnet "we'll do you proud"..........B***S***

We've received the fault report, so don't worry about that error.
Are you connected via wireless or wired? If wireless can you try a wired connection and see if you still get the same problems?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
zapto
Grafter
Posts: 32
Registered: 15-12-2014

Re: plusnet "we'll do you proud"....Rubbish

Quote from: Dalenett
Well you haven't done me proud, all over Christmas and even as I type this, I lose connection about every 10 mins sometimes sooner. What the hell is going onHuh? Plusnet has been the worst internet experience I have ever encountered.  Angry
[Moderator's note by Jim (Oldjim)  Avoidance of swear filter in the title fixed with less objectionable description ]

Hi Dalenett,
As Chris said they cant fix your problem without knowing about it. The Psychic Support team were given time off for Christmas. However were all try and help you now the problem has been flagged. The PN staff are very helpful also there are some people on the forum that are very knowledgeable.
Can you provide the following information;
Wired / Wireless
Router Make/Model (so we can help get any logs if any)
Does this happen all the same time, different timeS?
Superuser
Superuser
Posts: 12,608
Thanks: 3,882
Fixes: 25
Registered: 22-08-2007

Re: plusnet "we'll do you proud"....Rubbish

Please post the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
Is the phone line noisy?  Dial 17070 option 2 using a corded phone.
Is the router plugged into the master socket?
Are there any extensions?
Are your perceived disconnections associated with inbound or outbound calls?
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: plusnet "we'll do you proud"....Rubbish

@Townman Are you not rather premature asking him for all that when the information posted by Chris suggests the line is probably fine and it's a wireless (or possibly DNS) issue.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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