plusnet "we'll do you proud"....Rubbish

[#1]

Well you haven't done me proud, all over Christmas and even as I type this, I lose connection about every 10 mins sometimes sooner. What the hell is going on???? Plusnet has been the worst internet experience I have ever encountered.  
jim:red Avoidance of swear filter in the title fixed with less objectionable description mod:end

[#2]

Hi there,
Sorry to see you're so frustrated with the connection dropping. I've taken a look over your account and can't see that you've reported any problems to us? Unfortunately until we're told there's an issue there is very little we can do to help resolve it.
Your line doesn't seem to be disconnecting as often as you're seeing, are you using wireless or a wired connection?

I'd suggest going through the faults checker at https://faults.plus.net to report this to us.

[#3]

Just tried the Broadband Trouble shooter and guess what,

[#4]

We've received the fault report, so don't worry about that error.
Are you connected via wireless or wired? If wireless can you try a wired connection and see if you still get the same problems?

[#5]

Quote from: Dalenett

Well you haven't done me proud, all over Christmas and even as I type this, I lose connection about every 10 mins sometimes sooner. What the hell is going on???? Plusnet has been the worst internet experience I have ever encountered.   [Moderator's note by Jim (Oldjim)  Avoidance of swear filter in the title fixed with less objectionable description ]

Hi Dalenett,
As Chris said they cant fix your problem without knowing about it. The Psychic Support team were given time off for Christmas. However were all try and help you now the problem has been flagged. The PN staff are very helpful also there are some people on the forum that are very knowledgeable.
Can you provide the following information;
Wired / Wireless
Router Make/Model (so we can help get any logs if any)
Does this happen all the same time, different timeS?

[#6]

Please post the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
Is the phone line noisy?  Dial 17070 option 2 using a corded phone.
Is the router plugged into the master socket?
Are there any extensions?
Are your perceived disconnections associated with inbound or outbound calls?

[#7]

@Townman Are you not rather premature asking him for all that when the information posted by Chris suggests the line is probably fine and it's a wireless (or possibly DNS) issue.