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plusnet have additional 'access' to BT systems and hardware???

zebbedi
Grafter
Posts: 91
Registered: 26-07-2008

plusnet have additional 'access' to BT systems and hardware???

After 14 years of being a plusnet customer I have just requested my MAC code to migrate away.
During the conversation the customer services guy pointed out that my new ISP didn't have any of their own equipment at my exchange. I responded by saying "Nor do plusnet". He then stated that because plusnet were owned by BT, they had additional "access to BT's systems and hardware".
Please can someone explain what additional "access" plusnet have that another ISP wouldn't and what difference it would make?
5 REPLIES
Community Veteran
Posts: 5,059
Thanks: 426
Fixes: 16
Registered: 10-06-2010

Re: plusnet have additional 'access' to BT systems and hardware???

I think the claim that Plusnet have "additional access to BT systems and hardware" is entirely false. Normally Plusnet don't even refer to BT by name, they usually just say "our supplier".
I don't think having Plusnet routers shipped from the same warehouse as BT Home Hubs is going to provide any advantage.
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: plusnet have additional 'access' to BT systems and hardware???

Surely if this were true it would be in breach of a fair competition rule or two?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: plusnet have additional 'access' to BT systems and hardware???

We have *no* additional 'access' to BT systems and hardware and the would be the same for any other ISP who use BT's equipment and systems.
I'll attempt to get the call listened to and feedback where necessary with this.
jim:green tag fixed mod:end
jslane
Grafter
Posts: 36
Thanks: 1
Registered: 06-06-2013

Re: plusnet have additional 'access' to BT systems and hardware???

With plusnet being owned by BT, I would expect them to have additional access and be able to perform network upgrades quicker than other ISP's (ie just get BT to add the extra capacity without having to wait). Guess this isn't the case.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: plusnet have additional 'access' to BT systems and hardware???

OFCOM rules are very specific - not allowed at all