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plusnet adsl 240kbs speed

lucian78
Newbie
Posts: 4
Registered: 24-03-2016

plusnet adsl 240kbs speed

Hello guys
I am new to this ADSL stuff, before i had virgin but now i moved in a non virgin area.
PlusNet was my best choice. I chose the non contract broadband just in case virgin is coming.
Speed wise they say up to 17mb but i have 240kbs only. Shocking.
I tried to speak to customer service and they said its an old line and that was it.
attached an screenshot done with this BT tester links just in case it helps. Thank you very much.
9 REPLIES
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: plusnet adsl 240kbs speed

Hi....welcome to the forums
The BT checker reads (for ADSL) 1 to 3 Mbps , where do you get the 17 Mbps fromHuh
Your best bet would be to upgrade to FTTC
Community Veteran
Posts: 38,402
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: plusnet adsl 240kbs speed

can you post the router stats as requested here http://community.plus.net/forum/index.php/topic,143835.0.html
Plusnet Help Team
Plusnet Help Team
Posts: 4,075
Thanks: 786
Fixes: 170
Registered: 25-03-2015

Re: plusnet adsl 240kbs speed

It looks like your line is currently in sync at 2.6Mbps, which is within the estimates for your line (1Mbps-3.5Mbps)
Unfortunately it may just be down the to capabilities of your line Sad
Having said this, I would certainly expect you to be getting higher throughput speeds than 240kbs.
As ian007jen says, FTTC may be your best bet for a significant speed boost, considering the low estimates for ADSL.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 38,402
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: plusnet adsl 240kbs speed

unless he meant 240kB/s
lucian78
Newbie
Posts: 4
Registered: 24-03-2016

Re: plusnet adsl 240kbs speed

the stats of my router:
                                  Upstream                     Downstream
Current Rate (Kbps)         448                                     2592
Max Rate (Kbps)                 572                                     2592
SNR Margin (dB)                   11                                       6.3
Line Attenuation (dB)         31.5                               62.7
Errors (Pkts)                             0                                           0
i hope this helps.
Also customer support said there is no Fiber in my area so i need to stick to my adsl line. And is not even ADSL2
and yes it is currently 240kb/s
Plusnet Help Team
Plusnet Help Team
Posts: 4,075
Thanks: 786
Fixes: 170
Registered: 25-03-2015

Re: plusnet adsl 240kbs speed

Checking http://dslchecker.bt.com shows that FTTC is available.
It's possible there was just a lack of capacity when you called and asked in February Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
lucian78
Newbie
Posts: 4
Registered: 24-03-2016

Re: plusnet adsl 240kbs speed

i can upgrade to FTTC then. i pay already £12 for this speed, might add some pound for proper speed.
but i want to keep my no contract option.
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
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Registered: 01-01-2012

Re: plusnet adsl 240kbs speed

We don't do fibre without a contract I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lucian78
Newbie
Posts: 4
Registered: 24-03-2016

Re: plusnet adsl 240kbs speed

uhh that went really well.
back to my slow speed again.
Cry Cry Cry Cry
thank you guys for your time.
PS
i read somewhere that slow broadband increases the level of stress
I hope this doesn't happen to me  Crazy