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please help!

Lbrown34165
Hooked
Posts: 5
Thanks: 1
Registered: 09-12-2017

please help!

I had a text yesterday sayin my broadband order had been completed,... tried my router but flashing light orange and red broadband light. My internet was not due to be active till Midnight tonight. But on my accpunt details it says my broadband is ready to useHuh Im so confused! Iv been waiting two weeks now so can someone tell me if it should be workingHuh
10 REPLIES
jamessc
Rising Star
Posts: 89
Thanks: 36
Registered: 12-01-2017

Re: please help!

Hi, I think the orange flashing means it's looking for a connection.

Hang on in there a while, hopefully it'll connect and turn blue soon.

Are you connecting here using a mobile connection?

jab1
All Star
Posts: 1,910
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Fixes: 6
Registered: 24-02-2012

Re: please help!

@Lbrown34165 Those emails are generated automatically on the day of activation, but as you were advised, it can take to midnight (and slightly beyond) for the system to fully resolve. Post back tomorrow if you still have problems.

John
jamessc
Rising Star
Posts: 89
Thanks: 36
Registered: 12-01-2017

Re: please help!

Can you connect to the hub manager from your computer?

If so, you may need to enter your password there.

Lbrown34165
Hooked
Posts: 5
Thanks: 1
Registered: 09-12-2017

Re: please help!

Thanks for your reply! Ill give that a try.
Lbrown34165
Hooked
Posts: 5
Thanks: 1
Registered: 09-12-2017

Re: please help!

Ahh i see! Ill wait a while longer before i ring them then thankyou for your reply.
Lbrown34165
Hooked
Posts: 5
Thanks: 1
Registered: 09-12-2017

Re: please help!

I Just tried this , entered password and pressed connect but it just said cannot connect to broadband πŸ™„
jab1
All Star
Posts: 1,910
Thanks: 424
Fixes: 6
Registered: 24-02-2012

Re: please help!

Patience, my friend - as I said, it takes a while for all the bits to come together. If you still have problems tomorrow, post back - although it will most likely be Monday before any Plusnet staff are on these forums.

John
Highlighted
Lbrown34165
Hooked
Posts: 5
Thanks: 1
Registered: 09-12-2017

Re: please help!

Patience never has been my strong point πŸ˜‚. Thankyou for your help.
jab1
All Star
Posts: 1,910
Thanks: 424
Fixes: 6
Registered: 24-02-2012

Re: please help!


jab1 wrote:

@Lbrown34165 Those emails are generated automatically on the day of activation, but as you were advised, it can take to midnight (and slightly beyond) for the system to fully resolve. Post back tomorrow if you still have problems.


@Lbrown34165 Have you got connection yet?

John
Plusnet Help Team
Plusnet Help Team
Posts: 7,745
Thanks: 2,272
Fixes: 385
Registered: 21-04-2017

Re: please help!

Hi there. I'm sorry to hear you've had problems with your connection.

I can see it's sparked into life on Sunday. Everything working now as expected?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team