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ping spikes

gary12345
Dabbler
Posts: 11
Registered: 22-07-2013

ping spikes

Hi im a online gamer i like to play world of tanks, but since joining plus net i get terrible ping spikes random times it makes game unplayable ,
i get good speeds 14.61 down 0.90 up have done all the things changed router filter firewall virus everything i know rang support 4 times.
Tryed a program called pingplotter and it shows huge packet loses every few mins support put me onto here they say they cant do anything about it im not to sure that its not down to plus net
Tryed to attach file that i got from pingplotter
thanks
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: ping spikes

Hi there,
Are these disconnections caused by you rebooting the router to improve the connection at all?
<img src="http://community.plus.net/visualradius/generated/image13745034031679.png"/>

If not, you may well have a dropping connection - running through the checks at http://faults.plus.net should help with that. It's always worth trying the connection with the router in the master socket though, and make sure everything else that's plugged into the line is done so through a microfilter (those are a couple of the tests the link I posted will take you through, but they usually do help with connection quality anyway).
Hope that helps.
gary12345
Dabbler
Posts: 11
Registered: 22-07-2013

Re: ping spikes

Hi yes i reset router a few times to try a new router.
I only have phone conneted to line and computer is next to router .
i can never play game more than few mins without getting ping spikes and locking up
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: ping spikes

Thanks for raising the fault ticket, our team will be in touch with you soon with some diagnostics and they'll likely be getting it raised to our suppliers too. Hope things are sorted quickly for you.