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phone causes internet to disconect

Posts: 1
Registered: ‎10-01-2020

phone causes internet to disconect

phone call  causes internet to dis connect,,,   

done it for years since before joining you

fed up with it

think its a dodgy connection

Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: phone causes internet to disconect

Hi there, I've just tested your line and the results are showing something called a "loop fault" as that can be caused by equipment or wiring plugged into the line it would be best if I can test your line again with everything unplugged from it. That way if the same result shows on our tests it will confirm that it's an Openreach fault with the line. 


Please let me know if we can get that arranged with you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team