phone and broadband activation
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phone and broadband activation
05-08-2014 6:38 PM
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Does anyone know whether because line and broadband have been ordered via plusnet I can expect broadband to be active on the day of the line setup or is there a further wait after the line is installed?
Re: phone and broadband activation
08-08-2014 12:32 PM
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So my wife is sat at home waiting for this engineer that seems he wont be turning up.
This note was attached to the account at 1am this morning!
So - who at plusnet or BT is going to pay me a £100 aborted visit charge? Thats what I believe customers get charged if the boot is on the other foot.
Question #89715162 if anyone at PN is bothered about chasing this up with BT and having them explain to my wife why she has sat in for half a day with a two year old and two month old for no reason, that would be just great.
Re: phone and broadband activation
08-08-2014 3:11 PM
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Phone line is activated, they must have just reactivated the old line (would have been nice if the engineer had knocked on the door to tell the wife).
No broadband though, and the automatic note on the ticket that was raised was done at 1am this morning, and as there hasn't been an update by anyone from plusnet on it all day, Im assuming that I wont be having broadband activated at the same time. Nice to see my billing runs from today for it though..
Re: phone and broadband activation
08-08-2014 3:21 PM
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I believe it needs 10 days notice for a Simultaneous provide of BB & Phone. So if thereis already a stopped line then it's quicker to restart that line ( can be done in 24 hrs ) and then order BB ( usually 5 days) .
Quote Phone line is activated, they must have just reactivated the old line
That should be sorted automatically when your BB goes live.
Quote Nice to see my billing runs from today for it though.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: phone and broadband activation
08-08-2014 3:54 PM
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The most annoying aspect is that the automatic ticket/question has been sat there all day since 1am this morning with not a single update from PN.
Re: phone and broadband activation
08-08-2014 5:03 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: phone and broadband activation
08-08-2014 6:24 PM
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I've recently placed our office broadband with PN too. Blind loyalty after a decade of being with the same folk appears to have been just that. Blind.
Still no update on the ticket/question by the way. Not bad since 1am this moning.
Re: phone and broadband activation
08-08-2014 9:02 PM
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Re: phone and broadband activation
09-08-2014 5:12 AM
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Has service really dropped off to this level at PN now? Dissapointed.
Re: phone and broadband activation
09-08-2014 10:50 AM
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Re: phone and broadband activation
09-08-2014 10:57 AM
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Re: phone and broadband activation
09-08-2014 2:48 PM
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Re: phone and broadband activation
10-08-2014 4:47 AM
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So far I've had an activation date of Friday, an email stating that there was an issue in setting up my broadband and an email to advise that the phone line was live.
Since then, not a single update on the "issue" of broadband not being provided or an explanation why it wasn't activated on the Friday.
Re: phone and broadband activation
11-08-2014 9:43 AM
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Re: phone and broadband activation
11-08-2014 1:52 PM
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Now I have to wait another week for another order to go through. PN have offered me a month free for the inconvenience, but its BT's fault, not PN.
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