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perfect connection gone bad

cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

Woohoo  :D, 2nd appointment today by BT (distant relation came this time) and hes fixed my connection, he did everything he could renew wires and changes at the exchange but it came down to a faulty master socket  :o.
Got a brand new filtered one and not a hint of any noise.
DSL Connection 
Link Information    Uptime: 0 days, 1:07:11

DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 936 / 9,408
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 34.62
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 10.0 / 19.5
SN Margin (Up/Down) [dB]: 22.0 / 13.5 
Thank you support for all your help and especially Jojo.
One more thing please could you match my profile with BT's please currenly on 5000Kbps BT at 6500Kbps
Is it to early to turn interleaving back off?


jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: perfect connection gone bad

Hi cartman,
Just brought the PN profile up to 6500 now. I'm afraid the line still isn't looking 100% so wouldn't turn off interleaving just yet. Have you been rebooting or turning the router off at all today?
Jojo Smiley
cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

Any disconnections after 11.15am? thats when the engineer replaced the master socket before than there was still noise on the line which would have caused a lot of them..
I will wait a while for the interleaving then. thanks again Smiley
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: perfect connection gone bad

HI cartman,
These are the connections for today:

Jojo Smiley
cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

Majority of them are when the engineer was here, I will keep monitoring via routerstats.  Cool
cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

Damn Embarrassed Undecided Cry
DSL Connection 
Link Information
   

Uptime: 0 days, 0:23:34
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 936 / 9,440
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 66.09
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 10.0 / 19.5
SN Margin (Up/Down) [dB]: 22.0 / 13.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 41 / 0
Loss of Signal (Local/Remote): 1,179,636 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1,179,711 / 0
FEC Errors (Up/Down): 0 / 262
CRC Errors (Up/Down): 5 / 0
HEC Errors (Up/Down): 0 / 0
Noise has returned, BT still at 6500 but PN at 5000.
"Loss of Signal (Local/Remote): 1,179,636 / 0" Huh 
Waiting to see if my profile will drop now.
cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

Sad  Was hoping my connection was fixed?
Back down to a 135k Profile
Whats going on?
Dom
Grafter
Posts: 277
Registered: ‎09-03-2010

Re: perfect connection gone bad

Welcome to the inexplicable world of random disconnections.
Although having said that, after all the problems we've been having with our connection, we've only been disconnected about twice in the last couple of months. I honestly think it's something to do with the weather. It seems that whenever it's really cold, we suffer from fewer disconnections.
cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

Weather is not to bad at the moment no snow yet , routerstats went down around 11am and only connected when I restarted modem.
Hoping it will rise later on.
Uptime: 0 days, 0:58:16
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 936 / 8,480
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 11.71
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 10.0 / 19.5 
SN Margin (Up/Down) [dB]: 22.0 / 12.5
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: perfect connection gone bad

Hi cartman,
BT profile down to 135k, probably down to some disconnects. sync is steady 7616 so if it stays stable it will pick up.

Jojo Smiley
cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

Is it possible to open a closed ticket (originally 35777110)?
Having lots of problems again dont want togo backwards.

Uptime: 0 days, 2:34:41
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 932 / 8,608
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 6.16
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 10.0 / 19.5
SN Margin (Up/Down) [dB]: 22.0 / 13.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 262,157 / 0  
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 327,696 / 0
FEC Errors (Up/Down): 1 / 684
CRC Errors (Up/Down): 6 / 9  
HEC Errors (Up/Down): 1 / NA
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: perfect connection gone bad

Nope but you can refer back to it it which may help if the person responding bothers to read it  Sad
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: perfect connection gone bad

HI cartman,
Although you can refer to the closed ticket we will still have to conduct tests again. I imagine the first instance would only probably be helpful once noticeable similarities started to become apparent. The first thing we need to though is to troubleshoot your dropping connection. Are you in the test socket? have you been using extension sockets/cables? have you tried a replacement filter?
Jojo Smiley
cartman
Grafter
Posts: 136
Registered: ‎23-11-2009

Re: perfect connection gone bad

1)  New Filters
2)  New Drop Wire, Exchange Work Etc
3)  New Modem ( Thomson V8)
4)  New Filtered  Master Socket ( Plus RF3 Filter )
5)  Engineer been out 3 times last visit was told it could be a faulty port.
I feel like everything that can be done has already been tryed.
Problem is not in my home.
Cracking on the line causes It to drop
Thanks Jojo for your help.

pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: perfect connection gone bad

is that crackling obvious on you phone?, is so report it to your phone supplier and dont mention broadband