peak time broadband speeds rubbish for approx 2 months
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peak time broadband speeds rubbish for approx 2 months
08-04-2010 1:50 PM
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They never actually listen to what you're saying. During the day my broadband's fine, it's just in the evening, this to me would suggest that it's not a fault my end.
I'm 260 mtrs from the exchange, according to bt speedchecker last night i should be seeing approx 6mps, if that's the case why can you only watch 3 secs of a youtube video before it re buffers, it's not my laptop because it's the same on my daughters laptop and the desktop.
Very dissapointed and as soon as I can find another supplier will be requesting my mac code.
Has anyone else noticed this over the last couple of months?
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 2:13 PM
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I've taken a quick look over your account and can see the slowdowns are caused by the usage allowance on the account being reached.
I can see you've requested to move to one of our newer accounts, this should help to resolve this issue for you.
Please let me know if we can help any further.
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 2:35 PM
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Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 4:03 PM
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Sorry about that, that seems to be the case here. I'll pick this up with the agents you spoke to, as Chris says the regrade due shortly on the 13th will sort this out for you.
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 4:14 PM
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Do you check your plusnet mailboxes ? they normally send an email when your getting close to (and then exceeding) your usage allowance.
(obviously, im asking because if you do - and nothing still has been sent - there may be a deeper routed issue than just CSC mis-informing you)
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 4:23 PM
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Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 4:51 PM
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Moominfish, nice aggressive reply, was there really any need to post your comments infering that I'm a complete idiot, thanks for that
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 5:04 PM
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No problem, was just a thought hopefully one of the staff can check this up - and touch wood - the new package will mean your not getting close to the usage allowance anyway.
Also please do not be put off by the agressiveness of the post above, there are alot of helpful people on the forums - and moments like this are rare - feel free to stick around
Thanks
Matt
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 5:24 PM
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Yes that was a bit much from a newcomer.. We had a thread earlier on this year, the subject was did you know about the new packages, are there was a high percentage who missed the info in shall we say a poorly worded e-mail that seemed to be talking about telephones, but hidden on the link was the other info
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 5:47 PM
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thanks guys
I'll let you know how it goes
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 6:28 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: peak time broadband speeds rubbish for approx 2 months
08-04-2010 6:44 PM
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It would make sense as to why it's ok in the daytime.
I never check my usage because I assumed that you would get notification if you were close to exceedng it.
having looked now I can see that we have gone over our allowance.
Still disappointed that no one mentioned it too us though.
Re: peak time broadband speeds rubbish for approx 2 months
09-04-2010 5:26 AM
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Quote from: centurion40 Moominfish, nice aggressive reply, was there really any need to post your comments infering that I'm a complete idiot, thanks for that
Not aggressive at all, I simply said it as it is, how can you be with an ISP for 3 years and not know how much usage you've got to play with each and every month....... I had and have a fair point regarding that.
Quote from: Matt_2k34 Also please do not be put off by the aggressiveness of the post above, there are alot of helpful people on the forums - and moments like this are rare - feel free to stick around
Thanks
Matt
I wasn't being aggressive and I'm sure he (or she) will stick around, I was simply pointing out (in an honest and open way) the fact he's been with Plusnet for 3 years that he (or she) should know the amount of usage he has to play with, it really is that simple and it's not rocket science or complicated....
I am a very helpful person myself but I don't and will never understand how someone can suddenly pop up after 3 years of being with an ISP pleading ignorance regarding the amount of usage they should know they have, also knowing full well they have gone over their allowance then claiming they didn't know they'd be capped, come on it's farcical.
I mean come on, centurion came on here with a very poor attitude (and I'm entitled to say that as that's my opinion and all I'm doing is expressing my opinion) he (or she) typed "I have had enough of plusnet and their rubbish service" then types "The support team are next to useless" and "As soon as I can find another supplier will be requesting my mac code" then from what Chris posted saying to centurion "I can see you've requested to move to one of our newer accounts" I'd be asking this question if it was me,
1) If you've had enough of Plusnet and they give rubbish service, and the support team are next to useless, and you say as soon as you can find another supplier (which isn't difficult) you'd be requesting your Mac code, WHY request to be moved to one of Plusnet's newer accounts?
I have a fair point and if people don't like some of my posts then don't read them, I only ever speak my mind and say things as they are, their really is no point pussy footing around in this day and age, if something needs saying it should be said and if someone goes off in the way centurion has then in my opinion they deserve both barrels, and I apologise if that offends people but it's the way I feel and that's my right.
My post wasn't and isn't a personal attack against you centurion, I just think you should go about things a little more tactful than you did.
Re: peak time broadband speeds rubbish for approx 2 months
09-04-2010 8:48 AM
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If I ever post anything else on this forum in the future which is doubtful if it's riddled with abusive people like you, I'd be grateful if you'd keep you're pointless unhelpful opinions to yourself.
Or are you one of these people who enjoy aggravating people behind the anonimity of the internet, I mean come on what was the point of either of your two posts.
Re: peak time broadband speeds rubbish for approx 2 months
09-04-2010 9:16 AM
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Plusnet need to answer BOTH these questions. Matt has addressed the first but we are still waiting on an answer for the second.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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