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outlook saying cannot connect to network whilst online
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outlook saying cannot connect to network whilst online
23-08-2007 11:08 PM
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I have set up my plusnet email account details ok in MS Outlook but when I test them or try sending e-mails I get the error message which says "unable to connect to the internet or network. Use the connections settings for more info" I have checked this and the connect via local lan is ticked. I can get online etc OK but it will not send outgoing e-mail. Would be gratefull for any suggestions. I use a modem router and share a connection with another computer
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Re: outlook saying cannot connect to network whilst online
23-08-2007 11:35 PM
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Do you use antivirus and/or firewall? Which products?
What operating system do you use?
Do you get any error messages accompanying Outlook "will not send outgoing e-mail"?
Are you sending from the account mailbox or a personal one? Have you entered the correct POP3 and SMTP server details, the correct mailbox username and password, ticked "Remember password" but *not* ticked "Log on using Secure Password Authentication"?
What operating system do you use?
Do you get any error messages accompanying Outlook "will not send outgoing e-mail"?
Are you sending from the account mailbox or a personal one? Have you entered the correct POP3 and SMTP server details, the correct mailbox username and password, ticked "Remember password" but *not* ticked "Log on using Secure Password Authentication"?
David
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Re: outlook saying cannot connect to network whilst online
24-08-2007 6:31 AM
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Have you read Outlook Setup Guide?
http://www.plus.net/support/email/setup/outlook.shtml
http://www.plus.net/support/email/setup/outlook.shtml
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- outlook saying cannot connect to network whilst on...