ordered and pay for Fibre Unlimited but get essentials speeds
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ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 1:43 PM
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Yes I know fibre is excellent and understand the "do you really need all that speed" argument. There is a principle at play for me and if i pay for something i really want to see the reasons...
Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 1:45 PM
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I'll get one of the team to sort yours out.
Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 1:50 PM
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Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 1:52 PM
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Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 2:03 PM
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Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 2:08 PM
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Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 3:31 PM
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Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 3:51 PM
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Quote from: _Adam_Walker_ That's order 1-14633503616 in place and due to complete tomorrow.
Hi Adam, does this cover everyone who's been affected? Do you need anyone's details or do you know all the users already? My fibre was installed today and I'm pretty sure I'm on 40/10 instead of 80/20. Thanks
Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 3:58 PM
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Anyone activated after Tuesday we'll also be picking up asap.
At the moment we're unable to place an order to correct yours as the installation order hasn't completely closed off yet, we'll get that done shortly.
Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 4:04 PM
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Re: ordered and pay for Fibre Unlimited but get essentials speeds
17-01-2013 7:24 PM
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My line got activated Tuesday afternoon. I did a test and was getting 40/10 speeds. The engineer wondered why I wasn't too happy about it - as far as he knew I was a 40/10 customer..
I phoned Plusnet support and they confirmed I had been put on the wrong package. They said they will place a 'modify order' and it would take 24 hours for the changes to take affect, and I may have to restart my modem/router. It has now been over 48 hours and I have restarted both modem and router, but it's still not fixed.
Now I've been on hold for around 30 minutes on the phone, and got randomly hung up on too...
Not a good start...
Re: ordered and pay for Fibre Unlimited but get essentials speeds
18-01-2013 10:00 AM
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I'm looking to place orders to correct this for both of you @MrRichThomas and @tahmores, however i'm having a few issues with our suppliers ordering system at the moment. I'll come back to these later for you.
Adam
Re: ordered and pay for Fibre Unlimited but get essentials speeds
18-01-2013 10:05 AM
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Re: ordered and pay for Fibre Unlimited but get essentials speeds
18-01-2013 10:11 AM
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Thanks, but what happened to the modify order that was placed for me when I called on Tuesday?
Also, is it just the line speed that is the same as the Essentials package, or has the order bug turned some Unlimited orders completely into Essentials orders, including the traffic management/limits etc.? In that case, please correct those too!
Re: ordered and pay for Fibre Unlimited but get essentials speeds
18-01-2013 10:31 AM
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Ex-Broadband Service Manager
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