options after not getting the estimated speed, only 1.7mpbs showing on the hub
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options after not getting the estimated speed, only 1.7mpbs showing on the hub
28-01-2016 5:40 PM
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Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
28-01-2016 6:06 PM
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What router are you using now? and do you keep it switched on all the time?
Can you post stats from the router.
In the previuos post you say a new socket was fitted and later you say you connect up using a filter?
It could be that that the new socket does not need a filter for the router so if you are using one can you describe the socket or post a picture of it.
dick:green Link made clickable.
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
28-01-2016 6:30 PM
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Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
28-01-2016 6:34 PM
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Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
1.7 Mb
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
29-01-2016 2:03 AM
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System uptime:
5d:6h:55m:2s
Modem ADSL (Sync) uptime:
0d:19h:13m:10s
Interleaving:
On
ADSL mode:
ADSL2
ADSL setting:
VPI: 0
VCI: 38
ADSL line speed (kbps):
Up: 1025
Down: 1891
Line attenuation (dB):
Up: 27.4
Down: 41.5
SN margin (dB):
Up: 6.1
Down: 6.1
Total errors seconds:
103706
****
here is the test result from mybroadbandspeed.co.uk
Latency 25 ms
Jitter 1 ms
download speed 1.64 mbps
upload speed 0.89 mbps
****
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
29-01-2016 8:59 AM
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Quote Line attenuation (dB):
Up: 27.4
Down: 41.5
You should be getting >6 Mbps
Try your other router and post the stats from that please, the speed will not increase immediately but the stats and synch speeds might.
Ian
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
29-01-2016 9:07 PM
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Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7151031B006969
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:07:46
7 - Data rate: 1013/1785
8 - Maximum data rate: 1016/1972
9 - Noise margin: 6.4/6.1
10 - Line attenuation: 27.4/46.5
12 - Data sent/received: 73.2K/288.2K
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
29-01-2016 9:45 PM
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Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 3722 3702 0 934 3970 00:07:28
ADSL Link Downstream Upstream
Connection Speed 1750 kbps 952 kbps
Line Attenuation 42 db 13.5 db
Noise Margin 6 db 6 db
It seems to me not a route problem.
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
30-01-2016 9:05 AM
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Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
30-01-2016 11:21 AM
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Prior to swapping the routers around do you leave them on all the time?
If you have the DG834 V3 on at the moment does it say somewhere what service you are using ADSL ADSL2 ADSL2+ etc
Do you think you can run RouterStats program - it produces data and graphs that monitor your line.
See here http://www.vwlowen.co.uk/internet/files.htm ; The setup for the DG834G v3 is simple as it is set up already for that router.
May give us a clue to what is wrong.
When your Broadband fault ticket was open - (is it still) what did Plusnet come back and say after the Engineer had been.
Fibre should not be the only solution.
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
31-01-2016 8:32 PM
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Exchange name: Kingsmead
Exchange code: SSKMD
Location: Bath and North East Somerset South West
Postcode: BA12AL
Maps: Our map | Multimap | Streetmap
Serves (approx): 31,497 residential premises
2,449 non-residential premises.
I have tried to keep the router on all the time except when I attempted to improve the speed by rebooting occasionally. When I use the dsl-3780, it shows the router is on ADSL2 mode. However when I use the DG834 V3, I could not find any information about which adsl mode it is. I installed the RouterStats programm, and set it up to monitor the status of the router (DG834V3). For the past a few hours, it has been very stable. The sync speed is at 1760kbps, the Rx Noise 6db. There are other parameters I do not understand. If you need me to upload any graphs, please let me know. Thanks
I still have the broadband fault ticket open, but nobody answers it. I guess they do not know what to do. They want me to contact custom service to order fibre.
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
31-01-2016 10:09 PM
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https://www.samknows.com/broadband/exchange/SSKMD
On the stats given you should be able to get ADSL2+ as 21CN is available.
You should get a speed of 6-8Mbps.with your attenuation
Maybe ask on your ticket if you are on 21CN and adsl2+ and if not is there a reason.
Sometimes if the condition of the line is bad they revert back to adsl2 or even adsl, but in that
case I would expect to see a higher SNRM than 6dB
Do your stats (from the router - not RouterStats-) have an entry that is similar to this Cant just remember how to get to it
I will try and set up my old router tomorrow if I have time.
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
This post has a full print of the info from the DG834g (( On second thoughts that may be from RouterStats ))
http://community.plus.net/forum/index.php/topic,138230.msg1280415.html#msg1280415
What does yours say?
Just out of interest is there much difference between the price you pay now and the cheapest Fibre deal you can find
from any supplier shown in the list on the samknows page. You can use the lowest fig you can find to bargain with PN
if their offering is not as good.
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
01-02-2016 1:57 PM
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KBD
KBD BRAS adsl8000
Profile Info WBC 160K - 24M Medium delay (INP 1) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+)
NF17 - No performance issues have been identified in the BTW network. KBD tests indicate no BTW network fault. Please perform all CP and End User checks.
xDSL Status Circuit In Sync
NTE PowerOn
Upstream Downstream
Loop loss 27.3 42.3
SNR Margin 6.0 6.0
Errored Seconds 1 0
Cell Count 6034368 30450885
Speed 1044 1838
Maximum Stable Rate 4544
Fault Threshold Rate 3635
MTBR 7510 ILQ R
MTBE (Downstream) 101 MTBE (Upstream) 495
CLT Response
CIDT LINE TEST OK - END USER EQUIPMENT DETECTED
Line Length (DN) 3306
Line Length (DP) 3306
Workplace and Radius
WP Product: WBC MAX24 mb/s (ADSL2+ Annex A) Standard Stability, Auto Interleaving
WP Profile: Generic Speed 1600 Time Out
Ellacoya: Service_Offer_59
Connected for 1:6:46
1 drops in last 24 hours
8 drops in last 72 hours
2 of 27 (7%) User Req Drops in last 7 days
I would not mind paying extra to get fibre, however with already halfway through my 12 month phone/broadband contract, I really do not feel comfortable to start a new 18 month fibre contract. Hopefully they can change my line to fibre for the next 6 month until my current contract finishes.
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
01-02-2016 7:53 PM
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Quote Fault Threshold Rate 3635
PlusNet should be able to get an engineer out ...you are connected below the FTR
Keep on at them
Re: options after not getting the estimated speed, only 1.7mpbs showing on the hub
01-02-2016 9:14 PM
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RouterStat program showed in the past 10 hours, both sync speed and SNR margin are flatlines at 1760 kbps and 6db
There is also the Bits&SNR tone graph that I do not understand.
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