online streaming failing
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Re: online streaming failing
07-02-2014 4:45 PM
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Re: online streaming failing
07-02-2014 4:45 PM
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Re: online streaming failing
07-02-2014 4:51 PM
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Re: online streaming failing
07-02-2014 5:14 PM
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Re: online streaming failing
07-02-2014 5:16 PM
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Quote from: jasonfreeman but i don't understand why its buffering and failing then?
Line errors?
What are your router sats like?
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Re: online streaming failing
07-02-2014 5:18 PM
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Re: online streaming failing
07-02-2014 5:22 PM
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This page - http://www.kitz.co.uk/adsl/frogstats.php - has the instructions you need for a good number of popular routers.
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Re: online streaming failing
07-02-2014 5:34 PM
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Uptime: 1 day, 21:07:27
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,136 / 20,564
Data Transferred (Sent/Received) [MB/GB]: 141.15 / 1.99
Re: online streaming failing
07-02-2014 5:37 PM
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Does your router provide more details pease?
Need to see attenuation, noise ratio and error counts to assist further.
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Re: online streaming failing
07-02-2014 5:49 PM
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Re: online streaming failing
07-02-2014 5:52 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: online streaming failing
07-02-2014 5:53 PM
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DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,136 / 20,564
Data Transferred (Sent/Received) [MB/GB]: 141.97 / 1.99
Output Power (Up/Down) [dBm]: 12.2 / 20.8
Line Attenuation (Up/Down) [dB]: 4.9 / 7.0
SN Margin (Up/Down) [dB]: 5.9 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 13 / 0
FEC Errors (Up/Down): 837 / 22,222,806
CRC Errors (Up/Down): 1,275 / 13
HEC Errors (Up/Down): 975 / 88
Re: online streaming failing
07-02-2014 6:08 PM
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Is your router connected into the master socket? Is there any noise on the line (dial 1700 option 2). Do you have a new filter you could try?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: online streaming failing
07-02-2014 6:10 PM
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This is from my router
Uptime: 2 days, 5:29:58
Data Transferred (Sent/Received) [MB/GB]: 272,02 / 1,99
FEC Errors (Up/Down): 4.276 / 1.366.839
By comparison you have 16 times the number of FEC for less uptime and about half the usage
If Plusnet increase the default noise margin to 9dB it will slightly reduce the speed but hopefully will reduce the FEC count
In the meantime what is the noise margin late at night
Re: online streaming failing
07-02-2014 6:13 PM
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