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online streaming failing

30FTTC06
Pro
Posts: 2,286
Thanks: 108
Fixes: 4
Registered: ‎18-02-2013

Re: online streaming failing

jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

I am currently connected to gateway pcl-ag02, is that a bad or good gateway?
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: online streaming failing

They should all be fine.
Kelly Dorset
Ex-Broadband Service Manager
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

but i don't understand why its buffering and failing then?
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: online streaming failing

Are you downloading or uploading at the same time?
Kelly Dorset
Ex-Broadband Service Manager
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

i'm just trying to watch bbc iplayer
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: online streaming failing

Do you have any other programs on your computer running in the background?
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

no
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

What is the problem?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: online streaming failing

Are the two computers using the same antivirus software
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

Yes
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: online streaming failing

Try disabling it
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

I have just tried to watch a program with the antivirus software turned off but its the same and the pop up in the corner kept popping up saying "Your PC is at risk" because it was turned off
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: online streaming failing

That is me out of ideas
However one last try
Connect a laptop to the router by cable and disable the wireless on the router entirely
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: online streaming failing

thanks anyway  Smiley do you know how long the wait is for a reply from a plusnet team member is at the moment?