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online streaming failing

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

online streaming failing

I'm on BBC iplayer and when I'm watching a programme it fails to continue and buffers. It then says "not enough bandwidth for streaming" but my download speed came up as 17.4mbps and showed a table of what my bandwidth could handle and it said it could handle any sort of streaming but when I watch a programme it just cuts off and buffers?
153 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: online streaming failing

Are you connected by a cable to the router or wirelessly ?
Do you have another computer you can test this on to rule out a machine issue ?
What kind of device are you using to try and stream the BBC iPlayer ?
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: online streaming failing

I use a wired connection and its a brand new laptop and I'm trying to stream on a laptop
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: online streaming failing

Do you have another old computer or a friend with a laptop who could pop over and try it - it could be something silly like a firewall on the new computer blocking the streaming.
It could also be an issue with your broadband but until you rule out the hardware, it's a little tricky to tell.
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: online streaming failing

I just tried it on my old laptop but still the same problem
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: online streaming failing

Can you try this iPlayer streaming diagnostic and let us know the results?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: online streaming failing

Are you able to send me a link for it?
pmarti22
Grafter
Posts: 43
Registered: 22-11-2013

Re: online streaming failing

Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: online streaming failing

Sorry, thought I'd pasted the link in!
Thanks pmarti22
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: online streaming failing

How your speed compares with recommended speeds:
Description Speed Status
Your connection 14730 kbps
Your available bandwidth is 14730 kbps.
n/a
TV - HD 3500
Uses 23% of your available bandwidth.
passed
TV 1500
Uses 10% of your available bandwidth.
passed
TV 800
Uses 5% of your available bandwidth.
passed
TV 500
Uses 3% of your available bandwidth.
passed
Radio 128
Uses 0% of your available bandwidth.
passed
see i don't understand why its buffering or failing
Stanman24
Grafter
Posts: 57
Registered: 16-12-2013

Re: online streaming failing

I get it also
Your connection 16244 kbps
Your available bandwidth is 16244 kbps.
n/a
TV - HD 3500
Uses 21% of your available bandwidth.

passed
TV 1500
Uses 9% of your available bandwidth.

passed
TV 800
Uses 4% of your available bandwidth.

passed
TV 500
Uses 3% of your available bandwidth.

passed
Radio 128
Uses 0% of your available bandwidth.

passed
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: online streaming failing

pmarti22
Grafter
Posts: 43
Registered: 22-11-2013

Re: online streaming failing

Quote from: Chris
Sorry, thought I'd pasted the link in!
Thanks pmarti22

Your welcome.
Community Veteran
Posts: 2,274
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: online streaming failing

All good for me on.. http://usertools.plus.net/@gateway/ ptn-ag03
I moved to ptn after getting freezing on pcl 8 days, 8:39:51 ago, been fine since

Description Speed Status
Your connection 17210 kbps
Your available bandwidth is 17210 kbps.
n/a
TV - HD 3500
Uses 20% of your available bandwidth.

passed
TV 1500
Uses 8% of your available bandwidth.

passed
TV 800
Uses 4% of your available bandwidth.

passed
TV 500
Uses 2% of your available bandwidth.

passed
Radio 128
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: online streaming failing

how do i find out what gateway i'm on?