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ongoing connection issues

danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

ongoing connection issues

i have had ongoing  connection issues from i joined plusnet  and keep getting told there fixed  when clearly there not 
1 - Product name: Plusnet Router
2 - Serial number: N7151271Bxxxxxx
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 10:11:48
7 - Data rate: 1127/7767
8 - Maximum data rate: 1116/8164
9 - Noise margin: 5.8/6.6
10 - Line attenuation: 19.9/39.5
12 - Data sent/received: 2.4G/2.5G
20 - Broadband username: xxxxxxxxxxxxxx@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-K9QJK6
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 300 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 5
25 - Firewall: Default
26 - MAC Address: xxxxxxxxxxxxxxxxx
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2

the router  kicks off  android phones  and wifi printer  often 

the online chat team have been less than helpful and just keep opening new fault tickets
65 REPLIES
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: ongoing connection issues

That doesnt give us a lot of information to work with.
Up time around 10 hours so what happened at around 3 am?
Your speed doent look too bad is it near to what your estimate was and to what BTW test estimates it should be.
Are your connection issues connection to the internet  connection to adsl or wifi connection.
Is your main PC connected by ethernet cable to the router.
Have you had any engineers out - what did they say?
Did you pick channel 5 for the wifi  and how many "machines" are trying to connect at once?
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: ongoing connection issues

3 AM    the router wouldn't respond  
 connection to adsl   is often less then  3 mbps
pc is connected by ethernet cable to the router.
yes bt open reach were out   due to no tone on phone and no broadband   they replaced about 2meters of bt cable  outside the house  and used 3M Scotchlok  joint enclosure.  to fix it at 2 points  
picked channel 5 due to the others being crowded    
there are 3 wifi items on the network       1 android phone   1 printer   1 laptop
dick:quote
 
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: ongoing connection issues

Which exchange are you on - any works scheduled    = http://portal.plus.net/supportpages.html?a=2&support_action=maintenance&ispservice_id=adsldial
So no complete drop outs or lights off on the router?
Router connected to the master socket?  do you have any extensions and if so are they hard wired of a DIY flex.
When the speed drops to 3 is it around the same time each day or totally random.
Have you done any of the testing in the two sticky threads at the top of this forum  - speed  and faults
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: ongoing connection issues

exchange  Bo'ness     - no faults   no works
master socket?   yes  no extensions
speed drops are random
current speed

dick:quote
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: ongoing connection issues

That is a very high oing rate - is it always high.
If the printer is always on is it any better with it off?
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: ongoing connection issues

ping rate is always that high
printer makes no difference
dick:quote
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: ongoing connection issues

Hi,
Can you try stopping anything that's uploading and retest the speeds. We're regularly seeing over 250-300Mb an hour uploaded, which on a 1Mb/s ADSL upload is saturating the connection for long periods. This is going to cause problems on the download.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: ongoing connection issues

if my broadband upload is over  300mbs a hour that would be  300mb  per 40 minutes on a 1mb/s           and speed testers use data to test   so     when is this going to be fixed at lowest speed should be 4mb/s      or do i need to wait 28 days to   walk out of contact due to non fix of fault    
dick:quote
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: ongoing connection issues

If you are maxing the upload of your connection when trying to use the download, this will be slower than it should because the 'ack' packets will not be able to be received/sent due to the large amounts of upload data you're doing. Try stopping any uploads and perform some speed tests.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: ongoing connection issues

@danielmclean
I'm wondering whether you fully realised what Chris Parr was saying in reply #7. If you aren't deliberately uploading data, especially at the rate Chris mentioned, then you may have some malware on your computer.
Community Veteran
Posts: 4,969
Thanks: 362
Fixes: 16
Registered: 10-06-2010

Re: ongoing connection issues

The 2704N router seems to be particularly bad at keeping the connection usable while uploading at full speed, there have been a few previous threads with the same problem. The problem is called "bufferbloat".
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: ongoing connection issues

Quote from: ejs
The 2704N router seems to be particularly bad at keeping the connection usable while uploading at full speed, there have been a few previous threads with the same problem. The problem is called "bufferbloat".


i have noticed  a few posts about the router issues   

Quote from: Anotherone
@danielmclean
I'm wondering whether you fully realised what Chris Parr was saying in reply #7. If you aren't deliberately uploading data, especially at the rate Chris mentioned, then you may have some malware on your computer.


no malware  i online game and the software updated via there own p2p  client
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: ongoing connection issues

As suggested can you stop the game/s running and anything like torrents with leechers  then do some speed tests  so we can see what the line is capable of.
danielmclean
Grafter
Posts: 79
Thanks: 5
Registered: 17-08-2015

Re: ongoing connection issues

everything off  and  using cable to router