ongoing connection issues
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ongoing connection issues
13-10-2015 1:04 PM
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1 - Product name: Plusnet Router
2 - Serial number: N7151271Bxxxxxx
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 10:11:48
7 - Data rate: 1127/7767
8 - Maximum data rate: 1116/8164
9 - Noise margin: 5.8/6.6
10 - Line attenuation: 19.9/39.5
12 - Data sent/received: 2.4G/2.5G
20 - Broadband username: xxxxxxxxxxxxxx@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-K9QJK6
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 300 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 5
25 - Firewall: Default
26 - MAC Address: xxxxxxxxxxxxxxxxx
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2
the router kicks off android phones and wifi printer often
the online chat team have been less than helpful and just keep opening new fault tickets
Re: ongoing connection issues
13-10-2015 1:43 PM
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Up time around 10 hours so what happened at around 3 am?
Your speed doent look too bad is it near to what your estimate was and to what BTW test estimates it should be.
Are your connection issues connection to the internet connection to adsl or wifi connection.
Is your main PC connected by ethernet cable to the router.
Have you had any engineers out - what did they say?
Did you pick channel 5 for the wifi and how many "machines" are trying to connect at once?
Re: ongoing connection issues
13-10-2015 3:02 PM
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connection to adsl is often less then 3 mbps
pc is connected by ethernet cable to the router.
yes bt open reach were out due to no tone on phone and no broadband they replaced about 2meters of bt cable outside the house and used 3M Scotchlok joint enclosure. to fix it at 2 points
picked channel 5 due to the others being crowded
there are 3 wifi items on the network 1 android phone 1 printer 1 laptop
dick:quote
Re: ongoing connection issues
13-10-2015 3:35 PM
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So no complete drop outs or lights off on the router?
Router connected to the master socket? do you have any extensions and if so are they hard wired of a DIY flex.
When the speed drops to 3 is it around the same time each day or totally random.
Have you done any of the testing in the two sticky threads at the top of this forum - speed and faults
Re: ongoing connection issues
13-10-2015 4:38 PM
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Re: ongoing connection issues
14-10-2015 4:35 PM
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If the printer is always on is it any better with it off?
Re: ongoing connection issues
14-10-2015 4:49 PM
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printer makes no difference
dick:quote
Re: ongoing connection issues
14-10-2015 4:53 PM
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Can you try stopping anything that's uploading and retest the speeds. We're regularly seeing over 250-300Mb an hour uploaded, which on a 1Mb/s ADSL upload is saturating the connection for long periods. This is going to cause problems on the download.
Re: ongoing connection issues
14-10-2015 6:04 PM
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dick:quote
Re: ongoing connection issues
14-10-2015 9:39 PM
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Re: ongoing connection issues
14-10-2015 11:08 PM
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I'm wondering whether you fully realised what Chris Parr was saying in reply #7. If you aren't deliberately uploading data, especially at the rate Chris mentioned, then you may have some malware on your computer.
Re: ongoing connection issues
15-10-2015 8:46 AM
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Re: ongoing connection issues
15-10-2015 10:31 AM
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Quote from: ejs The 2704N router seems to be particularly bad at keeping the connection usable while uploading at full speed, there have been a few previous threads with the same problem. The problem is called "bufferbloat".
i have noticed a few posts about the router issues
Quote from: Anotherone @danielmclean
I'm wondering whether you fully realised what Chris Parr was saying in reply #7. If you aren't deliberately uploading data, especially at the rate Chris mentioned, then you may have some malware on your computer.
no malware i online game and the software updated via there own p2p client
Re: ongoing connection issues
15-10-2015 11:52 AM
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Re: ongoing connection issues
15-10-2015 12:29 PM
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