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- Re: not connected
not connected
17-11-2020 9:51 AM
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Re: not connected
17-11-2020 10:15 AM
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@Markm2505 THIS Welcome to the forums. Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at THIS post and supply as much detail from it as possible.
It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.
If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.
The above assumes you are on an ADSL, not FTTC connection.
Re: not connected
17-11-2020 11:01 AM
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I'm a new customer and got the orange bar and the Broadband light is flashing red and I should be on line today
Re: not connected
17-11-2020 11:08 AM
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But you said you 'have had no connection for the last 2 months', suggesting that you were already a PN subscriber who had been offline for that length of time.
If you should be on line today, it can take up to 12.00 midnight for all the systems to fully integrate.
Are you going to be an ADSL (copper from the exchange to home) or an FTTC customer?
Re: not connected
17-11-2020 11:13 AM
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Re: not connected
17-11-2020 11:21 AM
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You have had an email from PN confirming that? And see the second line in my reply above yours.
Re: not connected
17-11-2020 11:25 AM
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Re: not connected
17-11-2020 11:31 AM
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I am not Plusnet staff, merely a customer like you, but one who tries to help others.
What did the email of the 11th say?
Re: not connected
17-11-2020 11:35 AM
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Re: not connected
17-11-2020 11:36 AM
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Re: not connected
17-11-2020 11:42 AM
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So, actually, you are NOT on ADSL, but FTTC!
As I have little experience of FTTC, my only suggestion is to try a factory reset of the modem/router (push a paper-clip or similar into the reset hole and hold it for 20 seconds or so), and then let the unit reset.
I'm still a little confused though - you said previously you were due to go live today?
Re: not connected
17-11-2020 11:49 AM
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Re: not connected
17-11-2020 11:51 AM
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Re: not connected
17-11-2020 11:52 AM
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You're confused? So am I, your replies do not make a great deal of sense.
Re: not connected
17-11-2020 11:58 AM
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