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normal(ish) downspeed, chronic upspeed problem

Neverhood
Dabbler
Posts: 18
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

normal(ish) downspeed, chronic upspeed problem

I've tried a modem power cycle and a bt wholesale speed test (attached)

The really slow upspeed is affecting my general experience regardless of the downspeed testing "ok", everything is slooooowwww!

 

Anyone able to help from Plusnet?

 

 

3 REPLIES 3
Neverhood
Dabbler
Posts: 18
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Re: normal(ish) downspeed, chronic upspeed problem

I'm in the wrong forum 😕 should be FTTC

Baldrick1
Moderator
Moderator
Posts: 11,788
Thanks: 5,243
Fixes: 420
Registered: ‎30-06-2016

Re: normal(ish) downspeed, chronic upspeed problem


Moderators Note


This topic has been moved from Full Fibre to Broadband.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 345
Thanks: 145
Fixes: 23
Registered: ‎02-05-2023

Re: normal(ish) downspeed, chronic upspeed problem

@Neverhood  Hey, I've checked your account and I can see you've had an engineer visit yesterday for this issue. Have you seen an improvement? 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team