no ppp or atm on line

[#1]

I became a customer last week on the 7th of september 2011.
My internet worked for about 12 hours before it failed.
I have spoken to tech support several times tried all the tests, but as nice as they all are i am completely fed up.
Its now Monday the 12 september and i have called again just to be told to try later. i am sure its a fault with bt but i need something positive. Has any one else had this a if so how long did it take to repair.
Any help or suggestions.
Many Thanks
Dave d

[#2]

Hi David,
It does seem that the resolution of you phone fault by your supplier was responsible for your loss of broadband. Let us know how the engineer visit goes tomorrow.
Jojo