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no phone line,no fiber.....

logindukas82
Grafter
Posts: 49
Registered: ‎17-12-2013

no phone line,no fiber.....

hi there, i was recomend a plusnet as good ISP to my friend,now they had only problems,they was pay for NEW line install,monthly line rental and fiber broadban in advace...2day they had a OR enginer visit....after his left and leave all mess in they house,they was call me.The job was terrible,i will upload a photos soon....and at the end of the day they pay for service,and not get it...on the my account section its looks like its a problem,phone line instalation unsuccse.....wtfHuhbefor that they run check and everithing seems fine....any one from PN can check this for us...thanks  Wink
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: no phone line,no fiber.....

Hi logindukas82,
Thanks very much for letting us know what's happened here. Do you have a Ticket Reference I can take so I can take a look into the issue at all?
I won't be able to discuss the account with you I'm afraid but I'd be happy to take a look into the issue to ensure it's being dealt with effectively.
Chris Pettitt
Cloud Environments Engineer