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no internet connection

clarkson27
Newbie
Posts: 5
Registered: 14-01-2015

no internet connection

Since activation on Dec 26 I have never had an internet connection. I have tried all the procedures recommended by support, new router, troubleshooter,  phone  calls, etc. All I get over and over on the tech gateway, when I press connect, is connection failed, could not establish link.
I would welcome any tech advice, but most of all.. How do I get plusnet to fix this. There must be some experienced opposed out there with a few tricks up there sleeve OR how do I go about getting my money back. This is like buying a sofa and its delivered without cushions, either its sorted asap or you get your money back. Simple, I wish.
2 REPLIES
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: no internet connection

Good afternoon,
I am sorry to hear about your situation  Shocked
Let me look into this for you and see what I can do Smiley
I will get back to you asap.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: no internet connection