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no internet connection after power cut

emmacroft
Newbie
Posts: 1
Registered: 26-08-2017

no internet connection after power cut

my internet has lost connection after a power cut it has been off for 2 hours now
2 REPLIES
wisty
Aspiring Pro
Posts: 434
Thanks: 53
Fixes: 3
Registered: 30-07-2007

Re: no internet connection after power cut

Presumably the power has come back. Without power the router will not work. It may also be that the power has not come back at the cabinet - although I think they have battery backup.

Assuming the power is back, have you tried restarting the router. the power may have come back to your house before the cabinet was ready.

Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: no internet connection after power cut

Hi there, I'm glad to see that your connection has come back on since.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team