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news.plus.net

Community Veteran
Posts: 1,594
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Registered: 17-06-2007

news.plus.net

I posted a message into uk.rec.waterways at 19:30 but when I do a fetch new messages its not showing up.
12 REPLIES
Community Gaffer
Community Gaffer
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Re: news.plus.net

Hi Steve, have a look in p.s.customer-feedback and you'll see that you're not alone. I've been talking to Giganews about the problem but as yet they've been unable to locate any of the missing posts in their server logs. Can I ask what newsreader you're using?

Bob Pullen
Plusnet Products Team
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thejudge
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Re: news.plus.net

I posted to alt.fan.pratchett at 22:24 on Tuesday and the post hasn't appeared as of 07:13 Wednesday.
Posting using Thunderbird, btw.
Community Veteran
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Re: news.plus.net

I'm using thundebird, but its worked fine in the past.
Its still not arrived and I don't see it if I look at the group via google so its got lost.
Community Gaffer
Community Gaffer
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Re: news.plus.net

Based on experience I doubt it will turn up Steve, I'll look at getting a Service Status thread opened.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,594
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Registered: 17-06-2007

Re: news.plus.net

Thanks.
digital
Grafter
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Registered: 11-04-2007

Re: news.plus.net

Just a 'me too': a posting to uk.d-i-y at 20:06 yesterday using Thunderbird hadn't appeared by 21:31 so I resent it.
Neither has appeared yet.
Community Gaffer
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Re: news.plus.net

Service Status now posted, I'm waiting to hear back from Giganews but don't expect anything until tomorrow due to the time difference. I really hope this is something at their end as otherwise I can see it being an absolute nightmare to pinpoint.
I'm interested in hearing from anybody whose experiencing this problem but *isn't* using Mozilla Thunderbird.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
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Registered: 04-04-2007

Re: news.plus.net

Should now be fixed Smiley
Just had this back from Giganews:
[quote author="Giganews"]I've tracked down the problem to some misconfigured servers.  I've corrected their configurations and run some test posts through them and things look to be working now.  I'll also get some code patches out so that if this kind of misconfiguration happens in the future, at least customers will get errors instead of dropped connections.
Shout up if it starts happening again.

Bob Pullen
Plusnet Products Team
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Community Veteran
Posts: 1,594
Thanks: 62
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Registered: 17-06-2007

Re: news.plus.net

Well I posted and it appeared straight off and its appeared in Google's copy of the group.
So it looks like its fixed.
thejudge
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Re: news.plus.net

Yep, looks like it's OK now.
Community Veteran
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Re: news.plus.net

Bob, something concerns me about this.
Giganews are a big NTTP provider. I find it hard to believe that no-one else had noticed this problem and reported it before. Its not like PN are their only customers.
Community Gaffer
Community Gaffer
Posts: 12,996
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Registered: 04-04-2007

Re: news.plus.net

I'm not sure it was a global issue. At worst I would imagine that it only affected their reseller feed, and other ISPs might not be as vigilant as us when it comes to reporting problems. Having said that, it might only have affected the Plusnet feed, I'm not sure to be honest.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵