new user stuck on checking line
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new user stuck on checking line
17-03-2010 10:30 AM
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so placed my order on the 9th of march the signup was so quick and painless and was excellent to see order tracking straight away, so an hour in and id already known more about my order status than the whole month waiting for BT to get their finger out, but it just seems to be stuck on checking line... how long can checking a line take
1 day is turning into 2 days... which will easy turn into a month long wait i can feel it in my bones
have a support ticket raised, they said 23 hrs for a reply and has been 2 days now
thanks for any help
Re: new user stuck on checking line
17-03-2010 11:42 AM
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I can't seem to find your account. Can you post the ticket number for me?
Re: new user stuck on checking line
17-03-2010 12:51 PM
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ticket # 32506537
Re: new user stuck on checking line
17-03-2010 1:17 PM
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It looks like we tried to place an order last week, but this was rejected as there was still an order in the system (presumably BT's).
I've placed it manually for you now, so we'll have you up and running by this time next week, if not before.
Re: new user stuck on checking line
17-03-2010 1:34 PM
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the BT order we originally went in for this combined line and broadband all done on the same day, it took them a month just to get the line on and they said the broadband hadnt even been ordered when we cancelled it
ive been reading about delays with direct debits and all that, hopefully i dont have any more delays i cant handle it and will probs cancel the whole lot
Re: new user stuck on checking line
17-03-2010 1:49 PM
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Though I can appreciate with the problems you've had that you're not as convinced of that as me.
Re: new user stuck on checking line
17-03-2010 5:57 PM
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so ordered on the 9th when promised it would be 5 to 7 days max and now its going to be the 25th, im sick to the back teeth of all of this and have a good mind to cancel the whole lot
also we will keep you up to date every step of the way the website promised, how long would i have to been waiting to be kept up to date considering i had to chase it up and wait two days for the support ticket to not be answered
not acceptable
Re: new user stuck on checking line
17-03-2010 6:15 PM
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Re: new user stuck on checking line
17-03-2010 6:52 PM
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Re: new user stuck on checking line
17-03-2010 7:07 PM
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